Customer and Mortgage Advice
Turn your passion for helping people into a meaningful career.
If you’re looking for a role where you can really make a difference, our Customer and Mortgage Advice teams could be a great fit.
Every conversation matters here. From simple questions to more complex financial decisions, you’ll help members feel informed, confident, and ready to take their next step.
Our Customer Service colleagues are usually the first point of contact for our members. They advise on savings , accounts, and mortgages, helping members understand their options.
Our Mortgage Advice colleagues provide information on a range of mortgage related queries, from borrowing and repayment options to regulated, specialist advice on mortgage lending decisions. They assess what members can afford, recommend suitable products, and offer clear, practical guidance tailored to each member’s circumstances.
These are roles where you can grow. We invest in training, leadership programmes, apprenticeships, and job shadowing to help you build your skills and explore opportunities.
You don’t need a background in financial services to join Yorkshire Building Society. What matters most is your customer service experience and that you bring empathy, curiosity, a willingness to learn, and a genuine passion for helping others.
Who we are
Explore the stories and latest goings-on behind our diverse team at YBS.
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- Community
- Our People
Access for All: Accessibility Passport
At Yorkshire Building Society, we’re home to thousands of colleagues - all with different backgrounds, experiences, needs and ways of working.
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- Community
- International Womens Day
Hearing Bobbi Pickard’s Story and What it Means to Be a True Ally
International Women’s Day 2025 at Yorkshire Building Society
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- Community
- International Womens Day
“Can I touch your hair?” Explaining microaggressions this International Women’s Day
Here at Yorkshire Building Society, we’re always moving towards a more equitable, empowering workplace.
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- Community
- Our People
- Careers
A look into 2024 at Yorkshire Building Society so far
From launching new DE&I initiatives to adapting the way we do things, 2024 here at Yorkshire Building Society has been filled with exciting events and meaningful changes. All towards helping our people discover their true career value.
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- Our People
- IT, Digital and Transformation
- Customer Service
- Retail
- Head Office
- Emerging Talent
- Commercial
Inspiring Inclusion this International Women’s Day
Here at Yorkshire Building Society, we’re dedicated to shaping a workplace where everyone feels welcome, supported, and can reach their full potential.
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- Our People
- Careers
An Inside Look into Everyday Life in our Digital Teams
From processing transactions in our branches and keeping our mobile app running to keeping the lights on in our buildings.
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- Our People
- Careers
We’re making great progress towards gender pay equity
At Yorkshire Building Society, we’re doing all that we can to create a positive environment.
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- Our People
- Careers
Showcasing our Career Paths
We spent 19th to 23rd June hosting our very first Careers Showcase here at Yorkshire Building Society – shining a spotlight on all the opportunities we have to develop and grow into an incredible career here.
