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Ways of Working at Yorkshire Building Society

Happy colleagues huddled around a small screen

Making sure you can be your best, and do your best work.

We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working together, and apart, we’re working at our best. So when you join us, you’ll be part of a team that’s united by one shared approach to the way we work.

One shared approach to working?

Our Ways of Working Guide contains everything you need to know about where, when, and how you can work here at Yorkshire Building Society. You can get into it properly when you join us, but here’s a snippet of what it looks like…

Colleague giving a thumbs-up to her laptop

We start by keeping three principles at heart.

  1. We’re always customer-first
  2. We deliver high performance, together
  3. We each know what we need to be our best
Colleagues sharing an iPad and smiling
Office or Location Working: If you... Are in a role that needs you to be in the office or branch; Find you just work better in an office environment. You'll be here. Many of our current roles spend most of their time working in one of our branches or one of our office locations. Because that's what's best for those roles, and our customers. Top tips: Always take regular breaks and connect with your colleagues!

Hybrid Working: If you... Are in a role and team that benefits from a blend of home and office working; Can always pop into the office when it matters. You'll be here. Our hybrid colleagues balance their time between home and office in a way that best suits them, their team, and our customers. So they can get their head down when they need to, and pop in to connect with their colleagues. Top tip: Create a dedicated workspace, take your breaks and set a routine, and make sure to catch up with your colleagues!

Moments that matter

When you join Yorkshire Building Society, you’ll have lots of chances to get together with your colleagues. Whether you’re in an office-based team or your team is spread across the country. We call them moments that matter, and they’re all about building wonderful relationships and strong bonds with your colleagues.

They can be Face to Face, like…
  • Welcoming new colleagues, or saying goodbye to those moving on
  • Planning meetings & project kick-offs
  • Team building sessions
  • Development meetings & check-ins
Or, they can be Virtual or Hybrid, like…
  • Multi-location meetings
  • Team meetings
  • Stand ups
  • Large events
Making your environment work. If you're in a role that means you can work from home, it's your jobs to make sure that where you're working - works. Not just for us and our customers, but for your physical and mental wellbeing. So here are some tips to make sure it does. They might help you decide if you would benefit more from coming into the office, too.

Things we recommend: A DSE approved screen and desk set-up (helped by a laptop and laptop-riser from us - and keyboard and mouse if you need it); A private space without interruptions, and a door that closes!

Things to avoid: Storing company documents at home (all documents should be shredded or returned to the office once complete); Barking dogs or noisy neighbours; Requesting financial support towards energy bills or broadband costs, or reimbursement for equipment.

Things to consider: Alternative work locations such as a cafe or even on a walk, can be appropriate as long as it suits the task you're on (and it's safe and secure); More questions? We'll share some resources that'll help.

Making the most of technology

Technology has made it easier than ever for us to work efficiently and effectively. And we’re committed to giving you the right tools, tech, and resources to deliver, whether you’re at home, or in the office.

At home?
  • We give our hybrid staff laptops that connect to our systems, so you can move around work stations and locations with ease
  • Keep connected through our Teams Channels, emails, and even direct your phone extension to your mobile through MiCollab
In the office?
  • You’ll use our video-enabled, dual screen monitors
  • Book out a meeting room equipped with screens and conference phones
  • If you join Yorkshire Drive or Broad Gate, make the most of our Microsoft Teams enabled meeting rooms!

Looking after you

We’re also here to help you get the most out of work – wherever you’re working. Here are our top tips…

Routine
  • Stick to your usual sleep and work patterns at home.
  • Think about going for a walk or exercise over your normal commute.
  • Make sure when you switch off for the day, you fully switch off – that email can wait, we promise!
Environment
  • Give yourself a proper workspace, away from distractions – even the cute pets!
  • Find a comfortable place, a table or desk is much better than a sofa.
  • You’ll be given a full DSE guide, so you can check your setup with it!
Wellbeing
  • Whether you’re working from a study or your kitchen, take regular breaks. Even 5-10 minutes away from your screen can really help – for productivity, your energy, and your wellbeing.
  • Take a full lunch break in your schedule.
  • Try to get yourself outside – a bike ride, run or walk, even to grab a coffee!
Staying connected
  • Working from home is great, but it can be isolating – so make time to pick up the phone or jump on a video call to catch up with your colleagues.
  • Your teammates can be feeling isolated, too, so check in on them to see how they’re doing.
If you need more support. Everyone needs a but of extra support at work from time to time, so when you join us, you'll find lots of it...

Spider diagram with person in centre and the following points:

Get advice about your mental health and wellbeing with the Bupa Mental Health Hub, whether you have a membership or not.

Catch up with one of our Mental First Aiders.

Find confidential advice and counselling on almost any issue on our Employee Assistance App (EAP) - 24/7.

Check in with your people leader - they're always there to help with your wellbeing.

Check out our handy guide to switching off and renewing your energy for the next day.

Download the Unmind app to find tools, learning series, podcasts and videos.

Browse our selection of mental health webinars.

Read some hints and tips on staying motivated and productive at home with a guide from Willis Towers Watson.

Complete a Mind Wellness Action Plan, even if you're feeling fine right now.

For today, tomorrow – and next year!

This snapshot into our Ways of Working is what we’re doing now, but we’re always evolving! So if our needs ever change, we’ll update the way we work.

Right now we’re

  • Upgrading our office spaces based on colleague feedback
  • Looking at new technologies and systems that could better support our colleagues who use phones everyday.

So you can be your best, and do your best work when you join us. Now and in the future.

That’s why it’s never been a better time to apply.

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Be part of the journey - join one of our teams today

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