Change & Release Lead
Job ID: 010201
Location: Bradford, UK, BD5 8LJ
Job type: Permanent - Full Time
Salary: Up to £47,000 Dependent upon Experience + Bonus & Benefits
Apply now
As our next Change & Release Lead you’ll oversee change and release across a complex technology landscape, balancing the demands of the business with the required governance and rigour of the Change & Release Management disciplines, to deliver value to customers whilst minimising service disruption. You’ll join a likeminded team in our Bradford based IT Delivery function.
What You'll Do
- Oversee the endtoend change and release processes, ensuring compliance and operational excellence.
- Provide leadership, coaching, and workload prioritisation for a team of Change & Release Coordinators.
- Support Change Advisory Board meetings, ensuring clear risk articulation and effective decisionmaking.
- Drive process improvement, identifying opportunities to streamline workflows, automate processes, and enhance change quality.
- Monitor performance metrics, tracking KPIs such as change success rate, incident impact, and release stability to inform continuous improvement.
- Build strong relationships with delivery teams, product owners, and operational leads to ensure alignment and transparency.
- Lead response to breaches of the Change & Release Management policy and procedures, escalating where necessary to the Change & Release Manager.
Skills Required
- ITIL expertise Strong understanding of ITIL Change and Release Management.
- Leadership & coaching Demonstrable experience leading operational or service management teams.
- Risk assessment Ability to evaluate technical and business risk for complex changes.
- Analytical mindset Comfortable using data to identify trends, root causes, and improvement opportunities.
- Strong communication Able to build stakeholder relationships and communicate at all levels.
- ITSM tooling proficiency Experience with platforms such as ServiceNow, Jira Service Management, etc.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Our Colleague Networks & Groups
Our Vision is to be a leading organisation that embraces diversity, champions equity, and creates an inclusive environment where all individuals regardless of their background or identity feel valued, empowered and supported.
Our Colleague Networks and Groups are designed to amplify the voices of diverse groups and provide a structured route to effect real change. They provide a safe space and use colleague feedback to support the progression of our DEI Strategy. Our eight networks and groups are:
Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Our ways of working
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. And help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
Whether you’re in an office-based team or your team is spread across the country, you’ll have lots of chances to get together with your colleagues for those Moments that Matter – which are all about building wonderful relationships and strong bonds with your colleagues.
Find out more about our Ways of Working here:Similar Roles
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