IT
IT Operations Analyst
Job ID: 010195
Location: Bradford, UK, BD5 8LJ
Job type: Permanent - Full Time
Salary: Up to £35,000 - Dependent on Experience + 33.3% shift allowance
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We are looking an IT Operations Analyst to join our team on a permanent basis!
In this role you will provide 1st line support and monitoring of the business-critical IT operations environment that underpin the Society’s core IT systems. You’ll join our Bradford based Technology Services Team.
This is a hybrid role a mix of working remotely and time in our Bradford office as an when required. It’s full time 40.25 hours per week - 4 shifts on/ 4 shifts off across 7 days, with a 33.3% shift allowance included.
About the role
As IT Operations Analyst, you will -
Perform alert monitoring through using Dynatrace and ServiceNow Event Management, addressing issues as they arise, using callout where necessary
Monitor and provide first line support for all 24*7 batch scheduling and processing using IBS Workload Scheduler.
Maintain the IT operations environment to a high standard
Maintain assigned incidents and requests through ServiceNow within required SLA’s
Maintain all relative documentation, and knowledge bases
Perform communication effectively to ensure awareness of problems and issues across the team
Assist in required IT maintenance, deployments, releases and upgrades with minimal disruption to IT operations
Provide access control for all secure areas both at production and DR sites
Effectively liaise with 3rd parties and clients when necessary
About you
What will you bring to the role?
A solid operational background of working with IT operations, in particular the use of monitoring & observability tools.
Track record of working with Service Management tools such as ServiceNow
Experience with Tools such as Dynatrace, IBM Workload Scheduler & ServiceNow are desirable but not critical to a successful application.
A strong customer service background and a willingness to develop knowledge of IT Operations.
A demonstrable record of working in a ‘mission critical’ IT operations environment and under pressure.
Effective communication, engagement and influencing skills
Effective root cause analysis skillsets.
About our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Our ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingOur Colleague Networks & Groups
Our Vision is to be a leading organisation that embraces diversity, champions equity, and creates an inclusive environment where all individuals regardless of their background or identity feel valued, empowered and supported.
Our Colleague Networks and Groups are designed to amplify the voices of diverse groups and provide a structured route to effect real change. They provide a safe space and use colleague feedback to support the progression of our DEI Strategy. Our eight networks and groups are:
Hear from our People
Our commitments to Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
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