ServiceNow Engineer

As a ServiceNow Developer, you'll be responsible for delivering business value through the effective use of the ServiceNow platform. Working directly with stakeholders, customers and product owners, you'll take ownership of initiatives from requirements gathering and solution design through to development, testing and delivery.

You'll combine strong technical capability with a product mindset, helping identify opportunities to improve colleague experiences, streamline processes and maximise the value YBS receives from its ServiceNow investment.

You will:

• Engage directly with business stakeholders to understand requirements, pain points and desired outcomes
• Analyse and challenge requirements, translating them into well-designed, scalable ServiceNow solutions
• Lead development activities from solution design through to build, testing and deployment
• Identify opportunities to improve processes, automate activities and increase platform adoption across YBS
• Work closely with Product Owners and platform colleagues to ensure developments align with strategic priorities and the ServiceNow roadmap
• Deliver integrations and automation capabilities that improve efficiency and user experience
• Support ServiceNow upgrades, ensuring solutions remain supportable, secure and aligned to platform best practices
• Create and maintain high-quality technical documentation, solution designs and operational guidance
• Monitor solution performance and proactively identify opportunities for enhancement and continual improvement
• Share successes, outcomes and lessons learned with colleagues and stakeholders to promote the value delivered through ServiceNow

About you

You'll be an experienced ServiceNow professional who combines strong technical development skills with excellent stakeholder engagement and problem-solving abilities. You're comfortable working directly with customers, understanding their needs and turning ideas into practical solutions that deliver measurable business value.

With a minimum ServiceNow Certified System Administrator (CSA) certification, you'll have:

• Hands-on experience across multiple ServiceNow modules beyond ITSM, such as Strategic Portfolio Management (SPM), HR Service Delivery (HRSD), IT Asset Management (ITAM), Governance, Risk and Compliance (GRC), or similar enterprise workflow solutions.
• Experience delivering end-to-end ServiceNow solutions, from requirements gathering and solution design through to development, testing and deployment
• Strong ServiceNow platform knowledge including data models, workflows, integrations and development best practices
• Experience configuring and developing ServiceNow using Flows, Workflows, Business Rules, Script Includes, UI Policies, Client Scripts, Catalogues, Record Producers and custom applications
• Good development experience using JavaScript, JSON, REST APIs, HTML, CSS and integration technologies
• Experience engaging directly with stakeholders and customers to understand requirements and shape solutions
• A strong track record of delivering tangible business outcomes and driving value through platform improvements
• Experience identifying and implementing continual service improvement opportunities
• Strong analytical and problem-solving skills, with the ability to balance technical and business considerations
• Excellent communication skills, able to explain technical concepts to both technical and non-technical audiences
• A proactive mindset with a passion for improving user experiences and maximising the value of the ServiceNow platform
• Ideally, additional certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)

We're looking for more than a developer. We want somebody who can understand business challenges, shape solutions, influence stakeholders and demonstrate the outcomes and value delivered through the ServiceNow platform.