IT

End User Experience Engineer

Job ID: 010290

Location: Bradford, UK, BD5 8LJ

Job type: Permanent - Full Time

Salary: Circa £40,000 Dependent on Experience + Bonus & Benefits

Apply now

Are you passionate about creating great technology experiences for colleagues? Do you have strong knowledge of Microsoft 365, including emerging AI capabilities, audio visual technologies and digital experience platforms?

We're looking for an End User Experience Engineer to join our Technology Services team, helping to shape how colleagues collaborate, connect and work smarter through Microsoft 365, AI-enabled tools and modern workplace technology.

You'll play a key role in optimising our Microsoft 365 platform, supporting the adoption of SharePoint, OneDrive, Microsoft Teams and AI-powered capabilities, while ensuring colleagues including senior leaders and executives receive a seamless technology experience every day. You'll support Microsoft Teams Rooms, Audio Visual services and business-critical events, provide high-quality executive and VIP support, and drive continuous improvement through automation, innovation, digital experience insights and proactive service enhancement.

This is a hybrid role with remote working and some onsite presence in our central Leeds and Bradford offices.

About the role

As an End User Experience Engineer, you will

  • Act as a Microsoft 365 subject matter expert, helping to optimise collaboration and AI-enabled capabilities across the organisation.

  • Support the introduction and adoption of new Microsoft 365 features, ensuring colleagues are ready to maximise their benefits

  • Investigate and resolve complex Microsoft platform issues, working closely with our managed service partners to identify root causes and drive improvements

  • Deliver high-quality executive technology support and provide technical leadership for key meetings and events

  • Develop and maintain processes, knowledge articles and operational documentation that enhance service quality and consistency.

  • Identify opportunities to automate processes and improve colleague experience through modern workplace technologies and intelligent workflows

About you

We're looking for someone who combines strong technical expertise with excellent stakeholder skills. You'll be comfortable supporting senior colleagues, communicating complex concepts clearly and remaining calm under pressure. In addition, you’ll bring

  • Strong knowledge of Microsoft 365, including emerging AI capabilities

  • Experience assessing new technologies and translating them into practical adoption, training and readiness activities

  • Excellent communication skills with the ability to explain technical concepts to non-technical audiences

  • Knowledge of collaboration tools, meeting room technology and audio-visual solutions.

  • The ability to manage multiple priorities in fast-paced, high-profile environments

  • A proactive, customer-focused mindset with the ability to build trusted relationships through discretion and professionalism

  • It would be great if you also have experience with proactive experience monitoring, XLA frameworks, telemetry dashboards or workplace automation tools such as Power Automate

About our Benefits

Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…

  • Our pension scheme (where you can get up to 11% from us)

  • On target bonus of 7% (with the opportunity to earn up to a maximum 15%)

  • Access to brilliant health benefits

  • Life assurance at 6 times your salary

  • 25 days’ holiday (and the option to buy more)

  • Cycle to work or an interest-free loan for an annual ticket

  • Wellbeing resources and tools

  • Retail and Leisure discounts

Find out more about what we offer

Learning & Development

Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.

These include...

  • Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
  • Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
  • Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
  • Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
  • REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Learn about developing your career here

Our ways of working and flexibility

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We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Find out more about our Ways of Working

Our Colleague Networks & Groups

Our Vision is to be a leading organisation that embraces diversity, champions equity, and creates an inclusive environment where all individuals regardless of their background or identity feel valued, empowered and supported.

Our Colleague Networks and Groups are designed to amplify the voices of diverse groups and provide a structured route to effect real change. They provide a safe space and use colleague feedback to support the progression of our DEI Strategy. Our eight networks and groups are:

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Ethnicity Network icon
Parent and Carers' Network icon
Women's Network icon
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Hear from our People

It's very easy to follow your career goals here. I have always had very supportive managers who helped me to get relevant experience and try something new.

Mila

Data Design Lead, Leeds

Colleague adding information onto a whiteboard Watch video

Our commitments to Community and Charity

Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.

We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.

Read more about our commitment to charity and our communities

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End User Experience Engineer

Apply now