Data & MI
Customer Data & Analytics Lead
Job ID: 010300
Location: Leeds, UK, LS1 8EQ
Job type: Permanent - Full Time
Salary: Competitive
Apply now
Lead customer data and analytics that shape better decisions for our members.
This is a brilliant opportunity to lead the development of customer data and analytics capability across YBS, helping teams turn insight into better decisions and better outcomes for members. You’ll shape how customer data is understood, used and trusted across the Customer Division, while leading a small team to deliver meaningful analysis, dashboards and tools. If you enjoy combining data, leadership and real business problem-solving, this role gives you the space to make a visible impact.
About the role
As our Customer Data & Analytics Lead, you’ll lead the development of customer data and analytics capability across the Customer Division, creating trusted insight that helps senior teams solve business problems and improve outcomes for members.
Shape and lead the roadmap for customer data and analytics, creating a more complete, consistent and trusted view of customer behaviour, performance and outcomes.
Lead and develop a small analytics team to deliver high-quality insight, reporting, dashboards and tools that help teams make better decisions.
Partner with senior stakeholders across the Customer Division to translate complex data into clear recommendations that improve planning, performance and member outcomes.
About you
We’re looking for a hands-on, curious and inclusive analytics leader who enjoys working with data, developing people and turning complex business questions into clear, practical insight.
Experience leading hands-on data, insight or analytics activity, with the ability to shape priorities and turn business questions into practical analysis, reporting or tools.
Strong technical confidence with data, reporting or visualisation tools, alongside the judgement to know what level of analysis is needed to support a decision.
A clear, inclusive communication style, with the ability to develop others and help non-technical stakeholders understand and use data confidently.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Our ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingOur Colleague Networks & Groups
Our Vision is to be a leading organisation that embraces diversity, champions equity, and creates an inclusive environment where all individuals regardless of their background or identity feel valued, empowered and supported.
Our Colleague Networks and Groups are designed to amplify the voices of diverse groups and provide a structured route to effect real change. They provide a safe space and use colleague feedback to support the progression of our DEI Strategy. Our eight networks and groups are:
Hear from our People
Our commitments to Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Read more about our commitment to charity and our communitiesSimilar Roles
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Customer Data & Analytics Consultant
Job ID: 010299
Location: Leeds, UK, LS1 8EQ
Job type: Permanent - Full Time
Salary: competitive
Apply now