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Customer Service & Support, Underwriting

Underwriter

Job ID: 010212

Location: Bradford, UK, BD5 8LJ

Job type: Permanent - Full Time

Salary: From £24,900 up to £37,300 Per Annum (depending on experience) + Bonus & Benefits

Apply now

If you are looking for a role with a great purpose and a chance to develop, then joining as an Underwriter in our Mortgage team could well be the opportunity for you.

Our underwriters undertake key commercial work for YBS, but importantly they also help people buy their homes, and that is something you can proud of.

About the role

As Mortgage Underwriter you’ll be responsible for making excellent lending decisions that are in line with our risk policy for new mortgages.

Day to day you’ll own and manage mortgage applications from receipt to the release of funds and carry out risk assessments. Using your knowledge and experience, you also challenge lending decisions, build great relationships with internal and external stakeholders and manage your work in line with service standards.

All of this is underpinned with an appreciation of the customer. You’ll deliver fair outcomes for them, provide a great service and tailor your approach to customer requirements. You’ll be first line of defence for any complaints and communicate lending decisions with customers clearly and effectively.

This is an exciting role where you can balance the needs of customers, intermediaries and responsible lending every day.

Please Note: This role is mainly office based, hybrid working can be offered once fully competent in the role, however you will be expected to be in the office 2-3 days a week. Please be aware that your full training period will require full time attendance in the office.


About you

Ideally, you have experience as a Mortgage Underwriter but don’t be dissuaded from applying if not. If you have underwriting experience on different types of financial products, have extensive experience/knowledge of mortgages or within customer service then we’d love to hear from you.

Alongside this, you’ll need:

  • Great time management skills
  • Excellent communication skills, both verbal and written, with the ability to communicate with a range of people internally and externally
  • Analytical and methodical thinking, with a natural ability to be curious and identify where further information will be required
  • Excellent decision-making skills with an aptitude for making appropriate lending decisions in a fair and consistent manner.
  • Ideally but not essential experience of Shared Ownership and LTD Company BTL

About us:

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

Want more information?

If you have any questions about this role, please contact Rachel Ellis On careers@ybs.co.uk

Our commercial success

Here at Yorkshire Building Society, we’re blending a commitment to doing the right thing with genuine commercial success. We’re owned by our 3 million members, and we manage their £40 billion assets wisely. Whether it's through our savings, mortgage or commercial lending products, our Commercial Team creates and delivers the products our members need to help real life happen. And drive our commercial success.

About Our Benefits

Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…

  • Our pension scheme (where you can get up to 11% from us)

  • On target bonus of 7% (with the opportunity to earn up to a maximum 15%)

  • Access to brilliant health benefits

  • Life assurance at 6 times your salary

  • 25 days’ holiday (and the option to buy more)

  • Cycle to work or an interest-free loan for an annual ticket

  • Wellbeing resources and tools

  • Retail and Leisure discounts

Find out more about what we offer

Learning & Development

Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.

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These include...

  • Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
  • Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
  • Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
  • Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
  • REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Learn about developing your career here

Our Colleague Networks & Groups

Our Vision is to be a leading organisation that embraces diversity, champions equity, and creates an inclusive environment where all individuals regardless of their background or identity feel valued, empowered and supported.

Our Colleague Networks and Groups are designed to amplify the voices of diverse groups and provide a structured route to effect real change. They provide a safe space and use colleague feedback to support the progression of our DEI Strategy. Our eight networks and groups are:

Accessibility Network icon
Ethnicity Network icon
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Parent and Carers' Network icon
Proud Network icon
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Our ways of working and flexibility

Colleague smiling at phone in the office

We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Find out more about our Ways of Working

Hear from our people

Yorkshire Building Society have a bigger purpose in caring for the community.

Umar

Lead Manager - Model Management, Leeds

Meet the Recruiter(s)

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Olivia Eaton

Resourcing & Inclusion Specialist

Connect with Olivia Eaton

I recruit for the following business areas: Commercial (excluding digital channels), Internal Audit, People & Risk

I joined the Society in 2017, and throughout that time I have worked in several departments, learning and growing along the way. However, it wasn't until April 2022 that I finally discovered my passion, which is recruitment.

In my current role with the Resourcing & Inclusion team, I’ve had the opportunity to collaborate with many amazing teams across the business. I absolutely love helping hiring managers find their perfect candidates, and it's equally rewarding to assist candidates in landing their dream jobs.

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