Service Integration Lead

At Yorkshire Building Society, we're building a future-ready organisation that delivers exceptional experiences for our customers and colleagues.

We have an exciting new opportunity for a IT Service Integration Lead to join our Technology Services function. You’ll be responsible for applying the strategy and delivery of technology release and change for YBS Group, as well as technical systems SME knowledge to support overall IT demand.

This role will be based in our Bradford Head Office, with flexible working from home capability.

About the role

As an IT Service Integration Lead you will -

• Be responsible for coordinating and managing the successful delivery of complex technology changes and releases into the live environment

• Work across a wide range of stakeholders, ensuring that risks are effectively managed, governance requirements are met, and customer impact is minimised

• Drive effective communication across technical, operational and business stakeholders

• Manage post-implementation reviews and lessons learned activities to improve future delivery

• Identify opportunities to enhance release, change and service integration processes

• Work collaboratively with Service Transition, Change Management, Engineering and operational teams to ensure a smooth introduction of new and changed services into production

About you

You’ll have -

• Proven experience delivering complex IT change, release or service integration activities in a regulated environment

• Strong stakeholder management and communication skills with the ability to influence at all levels

• Experience coordinating cross-functional teams and managing competing priorities

• Strong understanding of risk management and operational governance

• Experience working within ITIL-based service management environments

• Excellent planning, organisation and delivery skills

• A proactive and continuous improvement mindset

• Desirable skills include - ITIL Foundation or equivalent Service Management certification, experience within Financial Services, knowledge of ServiceNow or equivalent ITSM tooling, experience of release management, service transition or operational readiness activities and an understanding of modern delivery approaches including Agile and DevOps