Customer Service Advisor- 12 Months Fixed Term Contract

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilitiesfor us and for you.

About the Role

As a Customer Service Advisor, you’ll:

• Build meaningful relationships with our members and help them find the right products and services to support their goalswhether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our memberswithout the pressure of sales targets.

Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Norwich Branch.

"Norwich is the hub branch of East Anglia. We have a large, highly experienced, and diverse team of colleagues who are all passionate about supporting customers with their variety of needs at first point of contact.

Being one of the larger branches across the society means we get to try out lots of new things, and new ways of working. This means you will have exposure to a variety of business areas through the support we provide to the wider business, such as telephony and postal queries to name a few.

In Norwich you will receive training through a dedicated onboarding journey which will enable you to service our customers’ needs and requirements through multiple channels at first point of contact, including face to face, post, online and telephone queries. As well as day to day tasks and activities, we strongly support individual personal growth and development. There will be opportunities to engage and work with other branches across the network, as well as taking part in community activities both in and out of the branch".

About You

You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:

• Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands the importance of different perspectives, experiences, and skills.
• Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Has a growth mindset and is eager to learn through our training and development opportunities.
• Is confident using digital tools and open to learning new technologies.
• Is committed to personal development and staying future-ready.