Change & Project Management
Change Delivery Operations Lead
Job ID: 010349
Location: Leeds, UK, LS1 8EQ
Job type: Permanent - Full Time
Salary: Competitive + Bonus & Benefits
Apply now
Change Delivery Operations Lead - Change Delivery
We are looking for a Change Delivery Operations Lead to help our Delivery Squads navigate governance, risk, assurance and operational demands effectively.
This role is suited to someone who can reduce delivery friction, translate control expectations and provide clear senior-level insight without duplicating project, planning or governance accountabilities.
What you'll be doing
Act as an operational interface between Delivery Squads, Risk, Assurance and Audit teams.
Coordinate delivery inputs, evidence and responses for assurance, RCSA and control activity.
Anticipate delivery pressure points and surface material risks early.
Prepare concise, outcome-focused narratives for senior governance forums.
Support critical delivery incidents, readiness activity, cutover, release and route-to-live coordination.
Highlight emerging resource, capacity or cost pressures through appropriate planning and governance routes.
Identify recurring operational issues and contribute to continuous improvement across delivery operations.
What you'll bring
Strong experience across delivery, risk, assurance, governance or portfolio environments.
Excellent judgement, challenge and influencing skills without relying on formal authority.
Ability to translate complex delivery and control information into clear senior insight.
Experience operating in regulated, governance-led or control-focused environments.
Strong cross-functional coordination and issue management capability.
Calm, pragmatic and outcome-focused approach under pressure.
Continuous improvement mindset focused on delivery flow and control effectiveness.
Desirable
Financial Services or Building Society experience.
Experience with RCSA, assurance, audit, Operational Resilience or control reviews.
Experience supporting delivery readiness, cutover, release or route-to-live activity.
PMO, risk, governance, project or programme qualification.
Additional Information
We are particularly interested in candidates who can demonstrate practical experience, ownership of outcomes and the ability to work effectively across multiple stakeholders and teams.
About our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Our ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingOur Colleague Networks & Groups
Our Vision is to be a leading organisation that embraces diversity, champions equity, and creates an inclusive environment where all individuals regardless of their background or identity feel valued, empowered and supported.
Our Colleague Networks and Groups are designed to amplify the voices of diverse groups and provide a structured route to effect real change. They provide a safe space and use colleague feedback to support the progression of our DEI Strategy. Our eight networks and groups are:
Hear from our People
Our commitments to Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Read more about our commitment to charity and our communitiesSimilar Roles
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Senior Project Manager
Job ID: 010327
Location: Leeds, UK, LS1 8EQ
Job type: Permanent - Full Time
Salary: Competitive - Dependent upon Experience + Bonus & Benefits
Apply now -
Project Manager
Job ID: 010328
Location: Leeds, UK, LS1 8EQ
Job type: Permanent - Full Time
Salary: Up to £54,000 Dependent upon Experience + Bonus & Benefits
Apply now