Branch Manager - 12 Month Fixed Term Contract

Are you ready for a new challenge?

Well, if you are passionate about leading, developing and inspiring your own team as well as delivering great customer service then this is the role for you.

About the role

As a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Pontefract Branch to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.

To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.

From an operational perspective, you’ll ensure your branch works to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy.

A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the area manager had to say about Pontefract Branch.

“Pontefract branch is a very successful branch which lies in our Yorkshire East Area of YBS. It is in the centre of Pontefract town centre and has great transport links from buses and trains. It also has a close proximity to the M62 motorway and A1. It is a very busy branch but a great place to work where every day is totally different. It has a loyal customer base which is served by a great team of 6 staff with a real mix of colleague experience ranging from 24 years to a year and all have the right level of knowledge and capability to deal with our very busy branch.”

About you

You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;

• A proven record of delivering great customer service and outcomes
• The ability to lead, develop and motivate colleagues
• Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
• Effective communication and time management

You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.

Initially this is a 12-month fixed term contract with the potential to become permanent depending on the needs of the business.