Meet our new CEO
Yorkshire Building Society has announced that Susan Allen OBE has been appointed as Chief Executive Officer (CEO).
Susan has more than 25 years of experience in financial services, having held senior executive positions at a number of large retail banks in the UK.
She is currently Head of Customer Transformation at Barclays where she is responsible for leading and supporting all colleagues in frontline teams to deliver a differentiated customer experience.
Prior to that Susan was responsible for all of Santander's UK Retail and Business banking businesses, supporting 15 million customers and with a nationwide network of branches and customer contact centres, following her role as Chief Transformation Officer.
Susan is also a former Board member of UK Finance and has been a proud champion of diversity and inclusivity throughout her career.
She will take over from Interim CEO, Alasdair Lenman, early next year. Her appointment is subject to regulatory approval.
I’m really excited to have the opportunity to lead an organisation which has such a strong sense of purpose and which supports members at key points in their lives.
Yorkshire Building Society’s successful, sustainable mutual business model means it is well positioned to adapt to the changing needs of its members. I very much look forward to joining the team and leading the Society to deliver even more value for the members and communities it serves.
Susan Allen Incoming CEO
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