ServiceNow Manager

We are thrilled to offer an exciting opportunity for a ServiceNow Manager to join our Technology Services team. We are in a period of significant change and this role will play a pivotal part in our journey to deliver a great experience for our colleagues as we embark on an expansion of the use of ServiceNow to drive improvements across YBS.

This is a hybrid role, where you can blend working from home, with office presence dependant on business requirements.

About the role

As a hands-on ServiceNow Manager, you’ll lead, coach and develop the ServiceNow team and define the control framework, standards, rules, guardrails and monitoring adherence for the ServiceNow platform. You will be responsible for -

• Working across the organisation to understand and oversee the design and development of our ServiceNow architecture to meet current and future business needs; assessing opportunities for additional deployments and establishing a clear roadmap for maintenance and future developments

• Working with our partners to ensure ServiceNow best practice is maintained, and we achieve maximised value of the platform across Yorkshire Building Society

• Development and operational management of ServiceNow services and security ensuring the integrity of business, colleague and customer services/ data

• Oversight of efficient and effective production and non-production ServiceNow services establishing and monitoring KPIs across platform availability, performance, reliability, and efficiency

• Developing yourself and the team to ensure high level of knowledge and up-to-date skill set in ServiceNow

• Assurance and risk management of the ServiceNow platform

About you

You’ll have deep knowledge of ServiceNow, and proven experience of leading teams to provide and develop a robust service, delivering on-going improvements and benefits. You will have -

• A proven track record in ServiceNow Developer experience of both functional and technical aspects for a successful implementation, working closely with various stakeholders like business, process leads

• In-depth knowledge and understanding of ServiceNow licensing model

• Strong understanding of the principles and theory relating to ServiceNow and understanding of the architectures, strategies and solutions

• Knowledge of IT Service Management processes, tooling and services within the IT marketplace, specifically ITIL

• Proven people management skills including recruitment, development, coaching and mentoring

• Ability to develop and maintain effective customer relationships including collaboration, communication and facilitation skills

• Ability to develop and maintain effective vendor relationships

• An understanding of IT procurement and contract negotiation

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk