Mobile App Product Owner

Are you passionate about delivering exceptional customer experiences through digital and mobile apps? Do you thrive in a collaborative environment, solving problems and exploring innovative approaches? Are you seeking a role where you can create an impact? We are looking for a Mobile App Product Owner who creates outstanding customer experiences to help bring our vision to life. At this transformative phase of our digital journey, your contributions will help shape what we do as a business!

If this sounds like you and you’re looking for a role where you can be part of a high performing Mobile App team, then please read on! We are passionate about ensuring we have an inclusive team to create the best experiences for our diverse customers. The Mobile Squad is one of many in our digital function which hosts a collaborative environment, where people are encouraged to be themselves.

This is a hybrid role with both remote working and some onsite presence in our central Leeds offices.

Fixed term contract 12 months

About the role

As a Mobile App Product Owner, you’ll manage and take responsibility for adding and improving features that will give customers best in class app experiences. You will work within the Mobile App Squad to support the day-to-day delivery, development, and reporting for our mobile app. You will

• Focus on undertaking appropriate measures, targeted development priorities and engagement initiatives that result in a best in class digital experience for our members. Underpinning this will be an understanding of delivering our commercial and regulatory objectives

• Manage the performance and customer experience of the mobile channel by translating business strategy into customer outcomes, defining stories, acceptance criteria and prioritisation of backlog to optimise value

• Identify key insights into customer behaviour and market trends that will influence and shape the expectations for the experience changes you are implementing

• Work collaboratively across a range of SME’s and stakeholders to ensure requirements, engagement and understanding of new change is in accordance with relevant governance and delivery frameworks

• Away from the day to day, you’ll also assist with the creation of business cases for larger change projects in your area and performance tracking

About you

You’ll be an experienced Mobile App Product Owner bringing passion and ambition to improving our mobile app -

• Your Product Owner expertise will be coupled with experience of agile methodologies and frameworks, as well as knowledge of digital change implementation, planning and analysis

• You’ll be committed to creating great customer experience and have a proven track record of delivering this previously

• You will demonstrate leadership behaviours and ensure delivery is aligned to both customer and stakeholder needs

• Away from the technical experience, you’ll be someone who builds strong relationships with key partners, and be able to manage these through excellent communication, engagement and influencing skills

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk