People Services Specialist

People Services Specialist!

As our next People Services Specialist, you will join a fast paced team who support our colleagues with all people related activity across the colleague lifecycle from onboarding and pay to career progression and leaving us. In addition, you’ll have a great opportunity to apply your skills in supporting a progressive program of work as we continue transform our foundations. You will play a key part in the ongoing integration of Oracle Cloud HCM and Payroll, whilst supporting the development of self-service capability within the business.

About the Role

As part of the People Services function, you’ll act as the first point of contact for colleagues where digital channels are unavailable or where the query is too complex to be resolved through digital channels. You’ll provide answers to queries relating to People policies, processes and systems and execute transactions relating to the colleague lifecycle that are not available through self-service. As well as supporting our existing colleagues you’ll manage onboarding for new candidates joining YBS carrying out all the required pre-employment checks in line with the relevant regulatory and legislative guidance.

As a People Services Specialist, you’ll have an important role in delivering the desired service levels and colleague experience and you’ll have a deep focus on operational excellence and continuous improvement.

About You

To suceed in this role you will have:

• Excellent customer service skills that enable you to build trust and put the colleague at the heart of the experience.

• Exceptional organisational skills, attention to detail and accuracy.

• Ability to effectively manage conflicting priorities.

• Ability to spot process efficiencies and effect changes that benefit the business and colleagues.

• Knowledge and experience of general HR practices.

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Olivia Lambert on Olambert@ybs.co.uk

Please note, applications are viewed frequently therefore, this advert may close before the date advertised