Intermediary Mortgage Team Manager

Are you seeking a new challenge? Do you have experience in leading people and a passion for implementing forward-thinking strategies? If so, we have an exciting opportunity for you! Join our Accord team as a Team Manager, where you’ll develop your team’s skills and help them become future-ready as Accord continues to evolve and grow.

About the role

In this role, you will mentor and develop your team, ensuring that lending quality and service goals are met. You will also support your direct reports in establishing and maintaining strong, effective long-term relationships with intermediaries and internal colleagues. Additionally, you will:

• Understand the strategic direction of Intermediary Distribution and its regional impact.
• Ensure the business development team supports sales activities and operational needs to meet lending plans and standards, collaborating with Underwriting and processing teams.
• Partner with relevant departments to deliver a exceptional customer experience based on simplicity, empathy, and trust.
• Lead daily activities in the retail broker programme, working with the retail sales network and cross-functional areas.
• Act as the first line of defence to ensure compliance with Accord’s terms, policies, governance framework, as well as our inclusion & diversity charter.

About you

You’ll be passionate about delivering great customer service and have experience of leading teams and effectively operationalizing strategic plans. Alongside this, you’ll have:

• Excellent working knowledge of the mortgage intermediary industry and product.
• An understanding and experience of strong and inclusive leadership.
• The ability to communicate at all levels and work effectively with senior stakeholders.
• The ability to demonstrate high proficiency in digital literacy
• Working practice of effectively supervising in a regulated environment
• The ability to convert divisional strategy and goals into operational plans

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact sharrison@ybs.co.uk