Dynamics 365 Technical Engineer

We have an opportunity for a Technical Lead to join our IT & Transformation teams. You will work alongside colleagues in IT, as well as colleagues in our Digital Channels function to provide technical support and deliver changes for YBS’ customer facing chat bot(s), colleague live chat and knowledge management using the Microsoft Dynamics 365 platform.

You will report into an Engineering Manager within IT and collaborate closely with a wide range of YBS colleagues and work within an Agile environment. Your squad will include product owners and business analysists, as well as content and conversation designers. The IT area the Technical Engineer is within supports a wide range of our supporting business technologies and contains a lot of knowledge and experience.

This is a hybrid role; remote working and some onsite presence in our central Leeds & Bradford offices.

About the role

In this role you will:

• Take the lead in systems analysis, design and development to ensure our changes adhere to application development standards and meet user requirements

• Be the point of contact for incident triage and investigation, and drive continuous improvement from a technical and process perspective

• Own the route to live for the Dynamics 365 platform, including representing changes at CAB and deployment of changes into production

• Work with the product owner and content designer to agree the delivery roadmap and set appropriate expectations around timelines. Ensure our delivery pipeline is reliable and does not introduce unnecessary risks

• Understand and align D365 to the existing IT processes and standards around change, access management and support

• Act as the escalation point for highlighting risks within D365 platform, working with the product owner and agreeing mitigating actions wherever possible with the relevant stakeholders

• Monitor progress on software deliverables, keeping stakeholders informed through regular reporting.

About you

We’re looking for a driven applicant who will take the lead with this relatively new technology, with technical experience as well as stakeholder management skills. Experience in Dynamics 365 is essential for this role though we will invest in formal and on the job training to support continued development over time. Ideally we are looking for someone with experience using Copilot studio or Microsoft PVA to build chatbot flows and knowledge or experience of Dynamics Omnichannel and knowledge management configuration.

An ideal candidate will:

• Have relevant experience to be able to take ownership of the technical aspects of this service, including the deployments into production

• Develop and maintain strong working relationships with colleagues in IT and our Digital Channels and contribute as part of a high performing squad, managing issues collaboratively and delivering value to our customers.

• Have good communication skills, and be able to tailor the level of detail appropriately to the audience

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

· Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
· Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
· Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
· Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
· My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Tazafia Mahmood on tmahmood@ybs.co.uk.

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date.