Desktop Services Specialist

As our next Desktop Service Delivery Specialist, you’ll responsible for the delivery and support of a high quality Desktop service to the Group, managing desktop projects and service improvements as well as the day to day relationship with 3rd party IT service delivery partners. You’ll join a likeminded team in our Bradford based Desktop Services function.

About the role

• Engage with 3rd Parties: Be the key point of contact for our external partners, ensuring seamless delivery of our desktop services.

• Resolve Support Tickets: Tackle and resolve open Desktop Support tickets efficiently, ensuring we meet our KPI targets and keep our colleagues happy.

• Drive Innovation: Champion the adoption and implementation of new services and technologies, aligning with our high standards and procedures.

• Design Excellence: Ensure our desktop technology designs are top-notch, meeting current standards and paving the way for future architectural and infrastructure needs.

About you

• Good knowledge and experience of working in or with a managed IT service environment, particularly focussing on colleague technologies. Examples include Windows, MacOS, iOS, Android and print devices

• Strong technical knowledge of current desktop technologies and platforms. Examples include SCCM, Intune, Active Directory, Entra ID and M365

• Excellent experience of leading change programmes to enable continual service improvements

• Experience of managing internal and external stakeholder relationships

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Tazafia Mahmood on tmahmood@ybs.co.uk