Customer Service & Support,Branch

Customer Service Advisor

  • Job ID: 007911
  • Location: Portsmouth, UK, PO1 1BQ
  • Job type: Permanent - Full Time
  • Salary: From £22,000 + Bonus & Benefits

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.


About the Role

As a Customer Service Advisor you’ll:

  • Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
  • Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
  • Forget sales targets, and enjoy the freedom to do what’s right.


Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Portsmouth Branch.

“Portsmouth Branch are looking forward to welcoming someone new to our small team to share our passion for delivering exceptional customer service and growing our business. We see lots of regular customers who we love getting to know a long with welcoming and encouraging new customers to our branch, our customers quite often comment on the family like atmosphere and we take pride in the service they receive in the branch.

We are centrally located on Portsmouth high-street and are in close proximity to all of the other financial institutions and very easily accessible as near all of the bus stops and across the road from the train station.

You will have lots opportunities to network with others and you may be required to cover other branches in the South Coast area. This is a really varied role and no working day in branch is the same, from serving customers on our counter, opening or changing accounts, helping us prepare and deliver Money Minds sessions to help educate adults and children on all matters money, to preparing and delivering frauds and scams sessions - we really are a branch that like to keep busy and are passionate about purposeful working.

We are invested in your personal development and will support your growth and actively encourage you to seek further opportunities to build your skills and capabilities and with such a varied role you will continually be learning everyday.”


About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

  • Being great with people, and being able to talk to our members.
  • Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
  • Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
  • Demonstrating a growth-mindset and making the most of the training and development we offer.
  • Having the ambition to become a leading expert on our products and services.


About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.


Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.


Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.


Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.


About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

  • Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
  • Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
  • Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
  • Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
  • My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts


Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.,

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date

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