Customer Consultant - Dual Branch

Please Note** There is a requirement to travel between Bury St Edmunds and Newmarket branch.

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Bury St Edmunds Branch.

“If you want to grow and develop to be a better version of yourself let us help you on that journey. We will actively encourage you to stretch your learning boundaries, building on your skills and knowledge to seek opportunities for continuous professional development. Each day brings different opportunities to learn in supporting our customers with Real Help for Real Lives.

As a team we are passionate about collaborating, engaging with, and building partnerships in our local communities through volunteering, educating and fund raising. This is a position working across two sites Bury St Edmunds known for its history, beautiful outside spaces, great mix of independent & High Street favourite shops and for being Suffolk's Foodie Town with its fantastic eateries and Newmarket known as one of the world's leading horseracing venues and equine centres. There is no onsite parking however there are several car parks within walking distance of both sites.”

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Being great with people, and being able to talk to our members.
• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Having the ambition to become a leading expert on our products and services.

About our Branch Network

As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.

If you are someone who wants to grow and develop to be a better version of yourself let us help you on that journey.

We will actively encourage you to stretch your learning boundaries, building on your skills and knowledge to seek opportunities for continuous professional development.

Each day brings different opportunities to learn in supporting our customers with Real Help for Real Lives.

As a team we are passionate about collaborating, engaging with, and building partnerships in our local communities through volunteering, educating and fund raising.

This is a multi-site position working across two sites Bury St Edmunds known for its history, beautiful outside spaces, great mix of independent & High Street favourite shops and for being Suffolk's Foodie Town with its fantastic eateries and Newmarket known as one of the world's leading horseracing venues and equine centres.

There is no onsite parking however there are several car parks within walking distance of both sites.