Service Transition Lead
Job ID: 009203
Location: Bradford, UK, BD5 8LJ
Job type: Secondment
Salary: Up to £47,000 Dependant upon Experience + Bonus & Benefits
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YBS has an exciting new opportunity for a Service Transition Lead to join our Technology Services function. The successful candidate will act as a point of contact for projects within the division, supporting from design through to delivery and ensuring excellent leadership throughout the engagement with the business and wider technology teams, engaging with key stakeholders and leading improvements to change our organisation.
This role will be based in our Bradford based Head Office, with flexible working from home capability.
About the role
As a Service Transition Lead, you will-
- Support the delivery of changes into the live environment, engaging with the business and project teams to support the delivery of their strategies through ensuring the safe and controlled transition of changes into live.
- Work closely with other areas of IT to develop service design, ensuring resource and cost estimates are included within relevant business cases for both implementation and on-going support.
- Adhere to the control framework, standards, rules and guardrails around the Change Lifecycle and IT Change Management processes and support the assurance and risk management of the service transition process.
- Develop and maintain strong working relationships with key stakeholders across Technology Service teams and the wider business, providing consultancy, training and best practice advice on Change and Release Management and Service Transition policies and procedures.
- Support the continuous improvement and efficiency of the Service Transition processes in line with organisational strategy and act as the primary point of reference/subject matter expert for the Service Transition process within YBS.
- Support the Change & Release Delivery Manager by acting as a mentor to less experienced team members.
- Maintain IT Operations processes, standards and technical documentation.
- Provide management information and reporting as requested by the leadership team.
About you
You will have-
- In-depth knowledge of Service Transition processes and experience gained in Service Management principles, based on ITIL best practice.
- Excellent communication skills, including ability to use a wide range of communication and interpersonal skills to negotiate at all levels.
- Good understanding of process improvement and improving efficiencies.
- Good understanding of Change Delivery within an IT environment
- Key stakeholder management able to provide reassurance and clarity on technical issues and plans to senior management.
- DevOps experience preferred.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Diversity, Equity & Inclusion
You’ll find people from all walks of life here, with different cultures, beliefs, ages, outlooks and more. And we’re proud of our differences. So we’re dedicated to creating a workplace where everyone feels welcome, supported, and empowered to be their whole self at work.
Our five Colleague Networks play an important role in helping that happen – and have a real impact on our everyday working life here. Each is closely linked to our Inclusion and Diversity committee, and sponsored by a member of our Senior Leadership Team.
And we also have other colleague groups, such as ManKind and Family Foundations, where colleagues can connect, and start conversations that can be taken into the Networks.
Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Hear from some of our people about what working at Yorkshire Building Society is like, and what it means for them…
Our ways of working
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. And help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
Whether you’re in an office-based team or your team is spread across the country, you’ll have lots of chances to get together with your colleagues for those Moments that Matter – which are all about building wonderful relationships and strong bonds with your colleagues.
Find out more about our Ways of Working here: