Quality Assurance Specialist

We have an opportunity for a Quality Assurance Specialist to join our Regulated Sales and Distribution Risk (RSDR) team based at our Bradford office.

As a Quality Assurance Specialist, you will have overall responsibility for conducting customer outcome testing, and also operational assurance activity within first line risk, relating to mortgage and retail customers. You will be involved in the monitoring and reporting of the effectiveness of distribution activities to drive improvements for customers.

As activity continues to grow in our digital channels, assurance activity is key to ensure the relevant controls are in place to manage customer outcome risk.

If you have a strong assurance background, focused on customer outcome testing or related activity, and understanding of the mortgage and savings application process, this role could be for you.

If you have a strong interest in in digital conduct risk, this role could be for you.

About the Role

The Quality Assurance Specialist will...

• Independently complete customer outcome and operational testing for activities agreed within timescales.
• Carry out risk evaluations and thematic reviews to analyse risk and correctly identify appropriate remedial action required to support good customer outcomes.
• Conduct effective root cause analysis to support necessary improvements that feed into various business areas policies and process changes.
• Provide a strong consistent first line of defence approach for regulated and non-regulated products by collaborating work with the wider Regulated Sales and Distribution Risk team.
• Maintain individual competence as a Quality Assurance Specialist, ensuring the expectations of the relevant competence framework are achieved, alongside personal development to support expertise required for regulated roles.
• Ensure actions are effectively tracked to satisfactory resolution where remediation is required.

About You

• Experience of working in financial services and/or quality assurance experience.
• Subject Matter Expert in assessing risks in line with internal risk frameworks, policies and processes.
• Experience of working in a busy, customer driven environment where adherence to procedures is essential.
• Experience of working in a risk related role linked to digital channels.
• Strong attention to detail and strong communication skills, both verbally and written including being able to write comprehensive reports.
• Be CeMAP Qualified
  

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

· Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
· Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
· Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
· Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
· My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date