Customer Service Advisor

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Ipswich Branch.

Ipswich is situated in the heart of the town with regular bus and train links direct to the town. You will get the opportunity to work in the Ipswich branch alongside our dual site in Woodbridge. As a Manager, I’m looking to attract someone who has the same passion in providing exceptional customer service to join our well-established, diverse team of 11 colleagues who are all passionate about supporting customers with their financial needs at first point of contact. You will go through the onboarding journey and given support with your continuous personal development. No two days are the same and your responsibilities will include day to day interactions with customers, providing support for savings, mortgage and Home insurance needs as well as providing a fantastic experience to both customers and colleagues a like.

I am passionate about developing your potential, so if you have career development aspirations, or simply to be the best at your role, myself and the team at Ipswich and Woodbridge Branch are there to support you through that journey.

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready