Customer Service Advisor

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Stockport Branch.

“Are you looking to be part of a friendly and dynamic team where every day is different, and customer service is at the heart of everything we do? Our Stockport branch is excited to welcome a new team member who shares our enthusiasm for exceptional service and growth. We pride ourselves on building lasting relationships with our regular customers while also welcoming new faces into our branch.

We have a fantastic team bond underpinned by a shared goal of providing joyful customer experiences and look forward to welcoming someone new to our team to share and celebrate our successes. We are committed to growing our business and are extremely passionate about everything that we do and how that we do it.

This is a really varied role and no working day in branch is the same, from serving customers on our counter, opening or changing accounts, helping us prepare and deliver community events such as preparing and delivering frauds and scams sessions - we really are a branch that like to keep busy and are passionate about purposeful working.

We are centrally located in Stockport and are near to all the other financial institutions and very easily accessible as near to bus stops and the train station.”

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Being great with people, and being able to talk to our members.
• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Having the ambition to become a leading expert on our products and services.