Customer Service Advisor

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Bradford Branch.

Bradford Branch is in the city centre on Bank Street and positions to the entrance of the Broadway shopping centre, transport into Bradford is great with two trains stations, good bus service and free car parking within a short walking distance.

Bradford branch is one of the largest branches within the network with a fast-paced environment where no two days are the same. We are a team of 10 made up of a Branch manager, assistant manager, 8 customer consultants. We have a real mixture of colleague experience ranging from 30 years plus to 6 months all supported and trained to a high level. It’s an amazing place to work our team enjoy going the extra mile for their customers and engaging out in the community with variety of activities and events. This year we are excited to be participating in the Bradford city of culture 2025 events.

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready