Customer Service Advisor -12 Month Fixed Term Contract

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Halifax Branch.

Halifax branch is in the town centre with easy access from a number of transport links. We are passionate about supporting your onboarding journey to service our customers’ needs and requirements through multiple channels, including face to face , on line and over the telephone. There is a large variation of daily task from counter transactions, savings meetings, digital support as well as in and outbound calls ensuring we deliver a truly customer centric service.
As well as day to day tasks and activities, we strongly support individual personal growth and development in knowledge, skill and behavioural areas, and also support colleague succession and progression for those who aspire to.

There will be opportunities to be able to both engage and work in other branch as well as with others outside of your branch team including other new candidates who are also on boarding as well as the wider business.”

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready