Content Designer

About the Role

As Content Designer, you'll be responsible for delivering an excellent chatbot experience for customers on the ybs.co.uk website. You will work alongside other Content Designers, a Product Owner, Conversation Designers and Developers.

You’ll also be part of our thriving Content Design Team. Our purpose is to ensure that every single page and screen is operating to our high standards and meeting customer needs.

The Content Design team are a friendly, learning focussed group of people. Be prepared to be involved in continuous improvement of our practice and ways of working. This is also not your average content design role, we are actively looking at different ways to deliver help and support, including AI.

We’re at a very exciting place in our digital transformation journey and this role will give you a brilliant opportunity to be part of it. We’re looking for people who want to be more than a cog in a machine, developing best practise as well as delivering change.

About you

Please note this is not a graphic design, marketing, copywriting, or learning/ teaching role. The successful candidate must have a proven track record working in a similar Content Design role. You’ll have -

• Demonstrated expertise and a proven track record in Content Design, including structuring information effectively for knowledge dissemination

• Chatbot experience is desirable but not essential

• Collaborated within a multi-disciplinary team, including Product Owners, Designers, Business Analysts and Developers

• Crafted and refined user-centred content and journeys, achieving efficiency and high-quality standards

• Employed analytics, user feedback, and research to discern user needs, chart user journeys, and shape content strategy

• Possess strong interpersonal skills, excelling in collaboration, influence, and championing positive customer experiences

• Skill in managing personal workload and proactively contributing to team efforts