Colleague Experience Specialist - Technology Services

Are you a subject matter expert on desktop and telephony technologies looking for your next role? Are you passionate about continuous improvement and delivering enhanced colleague experiences through technology? If so, we may just have the role for you in our Technology Services department!

We have an exciting opportunity for a Colleague Experience Specialist - Technology Services. This role will work closely with the Service Leads for our Desktops and Networks Voice teams, playing a key part in enhancing our technology capabilities and colleague experience across the organisation.

This is a hybrid role with remote working and some onsite presence in our Bradford and central Leeds offices.

About the role

As a Colleague Experience Specialist, you'll have the opportunity to collaborate across teams to deliver impactful improvements in our technology adoption and colleague experience. You will -

• Champion the use of Microsoft Technologies and support their effective adoption across the organisation

• Collaborate with the Service Leads for Desktops and Telephony teams to ensure alignment and delivery of technology solutions that enhance colleague productivity

• Provide subject matter expertise on desktop and telephony technologies, guiding colleagues, and stakeholders towards best practices

• Support the development and implementation of robust governance frameworks and controls ensure compliant and effective usage for colleagues

• Actively contribute to the creation and maintenance of plans and roadmaps for technology adoption, based on emerging trends and evolving colleague needs

• Monitor external developments and trends in technology, bringing fresh insights to the team and helping shape our strategic approach

• Organise and prioritise effectively to deliver consistent improvements in colleague experience while managing multiple tasks and stakeholders

• Provide technical support for the implementation and ongoing management of our desktop and telephony technologies, ensuring issues are swiftly resolved and processes continuously improved

About you

You’ll be an organised and proactive individual who thrives in a collaborative environment. While this role does not involve direct line management, it requires the ability to effectively influence, guide, and manage within a matrix structure. In addition, you’ll be able to demonstrate

• Experience and expertise in Microsoft Technologies (such as M365 and Teams)

• Strong communication and stakeholder management skills, with the ability to work across different teams and business areas

• Experience or exposure to desktop and telephony technology, ensuring a solid understanding of these areas for effective collaboration

• Highly organised and ability to balance multiple priorities, delivering quality results on time

• The ability to work independently and provide thought leadership within their area of expertise

• A keen interest in driving continuous improvement and delivering enhanced colleague experiences through technology

• A future-focused mindset, staying up to date with external trends and bringing innovative ideas to the team

• A strong commitment to maintaining governance and control processes, ensuring compliance and effective technology usage

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance.

Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk