IT Asset and Service Configuration Analyst

About the Role

As IT Asset and Service Configuration Analyst, you’ll have the opportunity to

• Working within the IT asset lifecycle; ensure the value, cost and risk are all optimised for both hardware and software.
• Coordinate all ITAM activity across the organization to enable collaboration that reduces the life cycle costs and risks of all the IT assets deployed. Educating colleagues in all areas of the Asset Management life cycle.
• Ensure the integrity of service assets and configuration items through an established and maintained CMDB. Configure and maintain CMDB classes, attributes, and relationships to accurately reflect the IT Infrastructure.
• Work with Software Asset Managers undertaking software vendor audits, license validations, or financial audit requests.
• Develop roadmaps, policies and processes for IT Asset and Service Configuration and ensure these are executed and updated in line with best practice.
• As part of a continual service improvement programme, you will recommend improvements and efficiencies.
• Promote an environment of service and quality, whilst developing a culture of success and effective customer service management to ensure that all your customers’ expectations are exceeded.

About you

What will you bring to the role?

• Previous experience required, working in an Asset or Configuration Management team and processes involved within Asset and Configuration Management within an ITIL framework
• Knowledge of software licencing agreements and IT asset lifecycle management
• Previous experience using Service Now
• Excellent communication skills and attention to detail
• Strong analytical, organisational skills. Advanced Excel skills.
• The ability to manage multiple tasks and adhere to deadlines
• Previous experience of delivering a high level of customer service