Dual Branch Manager (Bury St Edmunds & Newmarket) - 12 Month Fixed Term Contract.

About the Role

As a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You will successfully lead two of our East Anglia branches as a Dual Site Branch Manager (Bury St Edmunds and Newmarket) to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.

To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.

From an operational perspective, you’ll ensure your branches work to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy.

A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.

This is what the line Manager had to say about our Bury St Edmunds and Newmarket Branches:

This is a multi-site position working across the two sites of Bury St Edmunds and Newmarket. Bury St Edmunds is known for its history, beautiful outside spaces, with a great mix of independent & High Street shops, and for being Suffolk's Foodie Town with its fantastic eateries, and Newmarket known as one of the world's leading horseracing venues and equine centres.

There is no onsite parking however there are several car parks within walking distance of both sites.’

About our Branch Network

As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About you

You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;

• A proven record of delivering great customer service and outcomes
• The ability to lead, develop and motivate colleagues
• Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
• Effective communication and time management

You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.