Digital Channels Delivery Manager

Job ID: 009255

Location: Leeds, UK, LS1 8EQ

Job type: Fixed Term - Full Time

Salary: Up to £60,000 Dependent on Experience + Bonus & Benefits

Apply now

Are you an experienced Delivery Manager looking for your next opportunity to make a difference? Here at Yorkshire Building Society (YBS), we’re on a mission to transform how we deliver technology and services to create leading digital experiences for our customers.

We’re looking for an experienced Delivery Manager Digital Channels with a strong customer mindset to lead this transformation through agile leadership, technical insight, and a passion for continuous improvement. This is more than just a job - it’s a unique opportunity to shape the future of digital banking for our members & customers.

Along with some fantastic benefits and a culture that’s focussed on our customers and colleagues, you will be a part of a collaborative and inclusive team. This is a hybrid role with remote working and some onsite presence in our central Leeds offices.

This is a 6-month fixed term contract.

About the role

As Delivery Manager Digital Channels, you will

Design and deliver seamless, digital experiences that meet user needs across web, mobile, and self-service channels.
Lead the front-end delivery across multiple agile squads, by champing agile delivery and use of best practice engineering frameworks
Collaborate across business and tech teams to align delivery with strategy and ensure a continuous flow of value
Build strong stakeholder relationships and foster open communication
Tackle complex challenges with a proactive, problem-solving mindset
Navigate and resolve conflicts to keep teams focused and productive
Drive planning and delivery across monthly and quarterly cycles
Resolve cross-team dependencies and remove delivery bottlenecks
Use data and metrics to inform decisions and promote continuous improvement
Communicate effectively with stakeholders to support forecasting and strategic planning

About you

You’ll already have a proven track record in a similar role and have a customer first mindset. You’ll have -

A strong background in Digital Agile Delivery and knowledge of product management
A calm, solutions-focused approach to overcoming obstacles and conflict
Strong collaboration and stakeholder management skills
Ability to interpret complex data and translate it into actionable plans
Ability to communicate clearly with both technical and non-technical audiences
Understanding of risk management and mitigation strategies
Ideally have experience in agile/ iterative delivery management

Business Impact

We may be almost 160 years old, but we’re still leading the way when it comes to digital transformation. Our ever-growing IT, Transformation and Digital teams are embracing innovation to shape change. And drive us into the modern age of information, AI, and automation. All whilst keeping us, and our members, safe. So, they have a real impact on our transformation journey, and our future. And that means you can too!

Learning & Development

Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.

These include...

Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.

Learn about developing your career here

Our ways of working and flexibility

Colleague smiling at phone in the office

We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Find out more about our Ways of Working

Our pension scheme (where you can get up to 11% from us)
On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
Access to brilliant health benefits
Life assurance at 6 times your salary
25 days’ holiday (and the option to buy more)
Cycle to work or an interest-free loan for an annual ticket
Wellbeing resources and tools
Retail and Leisure discounts

Find out more about what we offer

Hear from some of our people about what working at Yorkshire Building Society is like, and what it means for them...

Opportunities are there for the taking if you want them and are willing to work for them.

Bethany

Digital Product Owner, Leeds

Watch video

Meet the Recruiter(s)

Mike Peel

Resourcing & Inclusion Specialist

Connect with Mike Peel

I partner with the following business areas on all things resourcing & inclusion: IT, Transformation, Data, Digital Channels, Finance and Financial Crime.

I joined the team in September 2021 and I absolutely love working for YBS! It’s a brilliant place to work, with an incredibly friendly, flexible and inclusive culture.

I’ve got lots of experience in Recruitment, Talent & HR across Retail, Charity and Financial Services. Throughout my career I’ve partnered with every head office function you can think of! Everything from Trading, Marketing and Finance through to HR, Property and Legal.

I love supporting people with their careers and development, so if you’d like to chat to me about what it’s like to work at YBS or want to find out more about our latest opportunities, then it would be great to connect!

Holly Gallagher

Resourcing & Inclusion Specialist

Connect with Holly Gallagher

Since joining YBS in June 2023, I have had the pleasure of supporting the wider business with all things recruitment. Covering IT, Transformation, Data, Digital Channels, Finance and Financial Crime.

YBS has been a great place to work both professionally and personally as I have been provided with the support to upskill and learn, and recently had the opportunity to undertake a Level 3 Data Technician Apprenticeship which has been truly amazing!

If you are keen to learn more about the culture here at YBS, or any current opportunities I'd love to hear from you!

Diversity, Equity & Inclusion

You’ll find people from all walks of life here, with different cultures, beliefs, ages, outlooks and more. And we’re proud of our differences. So we’re dedicated to creating a workplace where everyone feels welcome, supported, and empowered to be their whole self at work.

Our five Colleague Networks play an important role in helping that happen – and have a real impact on our everyday working life here. Each is closely linked to our Diversity, Equity and Inclusion committee, and sponsored by a member of our Senior Leadership Team.

And we also have our Colleague Support groups, such as ManKind and Family Foundations, where colleagues can connect, and talk about issues that matter.

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