Desktop Technology Engineer

Job ID: 009749

Location: Bradford, UK, BD5 8LJ

Job type: Permanent - Full Time

Salary: Up to £46,500 Dependent on Experience + Bonus & Benefits

Apply now

Do you have a solid background in Windows Desktop support and 3rd party supplier management? We have an exciting opportunity for Desktop Technology Engineer to join our team. In this role, you’ll be responsible for delivering and supporting a high-quality desktop service across YBS.

Your role will include supporting desktop projects, driving service improvements, and overseeing relationships with third-party IT service delivery partners. You’ll join an inclusive and collaborative team within our Bradford-based Desktop Services function.

This role is central to our ongoing commitment to innovation, operational excellence, and the continuous improvement of our desktop environment.

This is a hybrid role, where you can blend working from home with occasional time in our Bradford office.

About the role

As Desktop Technology Engineer you’ll -

Support with the migration to Windows 11 and coordinate a comprehensive hardware refresh for all colleagues
Implement modern management solutions and support a transition to Windows 365.
Engage with 3rd Parties: be the key point of contact for our external partners, ensuring seamless delivery of our desktop services
Resolve Support Tickets: investigate and resolve open Desktop Support tickets efficiently, ensuring we meet our KPI targets and keep our colleagues happy
Drive Innovation: champion the adoption and implementation of new services and technologies, aligning with our high standards and procedures
Design Excellence: ensure our desktop technology designs are top-notch, meeting current standards and paving the way for future architectural and infrastructure need

About you

Good knowledge and experience of working in or with a managed IT service environment, particularly focusing on colleague technologies. Examples include Windows, MacOS, iOS, Android and print devices
Strong technical knowledge of current desktop technologies and platforms. Examples include SCCM, Intune, Active Directory, Entra ID and M365
Excellent experience of leading change programs to enable continual service improvements
Experience of managing internal and external stakeholder relationships

Business Impact

We may be almost 160 years old, but we’re still leading the way when it comes to digital transformation. Our ever-growing IT, Transformation and Digital teams are embracing innovation to shape change. And drive us into the modern age of information, AI, and automation. All whilst keeping us, and our members, safe. So, they have a real impact on our transformation journey, and our future. And that means you can too!

Learning & Development

Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.

These include...

Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.

Learn about developing your career here

Our ways of working and flexibility

Colleague smiling at phone in the office

We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Find out more about our Ways of Working

Our pension scheme (where you can get up to 11% from us)
On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
Access to brilliant health benefits
Life assurance at 6 times your salary
25 days’ holiday (and the option to buy more)
Cycle to work or an interest-free loan for an annual ticket
Wellbeing resources and tools
Retail and Leisure discounts

Find out more about what we offer

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Meet the Recruiter(s)

Mike Peel

Resourcing & Inclusion Specialist

Connect with Mike Peel

I partner with the following business areas on all things resourcing & inclusion: IT, Transformation, Data, Digital Channels, Finance and Financial Crime.

I joined the team in September 2021 and I absolutely love working for YBS! It’s a brilliant place to work, with an incredibly friendly, flexible and inclusive culture.

I’ve got lots of experience in Recruitment, Talent & HR across Retail, Charity and Financial Services. Throughout my career I’ve partnered with every head office function you can think of! Everything from Trading, Marketing and Finance through to HR, Property and Legal.

I love supporting people with their careers and development, so if you’d like to chat to me about what it’s like to work at YBS or want to find out more about our latest opportunities, then it would be great to connect!

Holly Gallagher

Resourcing & Inclusion Specialist

Connect with Holly Gallagher

Since joining YBS in June 2023, I have had the pleasure of supporting the wider business with all things recruitment. Covering IT, Transformation, Data, Digital Channels, Finance and Financial Crime.

YBS has been a great place to work both professionally and personally as I have been provided with the support to upskill and learn, and recently had the opportunity to undertake a Level 3 Data Technician Apprenticeship which has been truly amazing!

If you are keen to learn more about the culture here at YBS, or any current opportunities I'd love to hear from you!

Diversity, Equity & Inclusion

You’ll find people from all walks of life here, with different cultures, beliefs, ages, outlooks and more. And we’re proud of our differences. So we’re dedicated to creating a workplace where everyone feels welcome, supported, and empowered to be their whole self at work.

Our five Colleague Networks play an important role in helping that happen – and have a real impact on our everyday working life here. Each is closely linked to our Diversity, Equity and Inclusion committee, and sponsored by a member of our Senior Leadership Team.

And we also have our Colleague Support groups, such as ManKind and Family Foundations, where colleagues can connect, and talk about issues that matter.

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