Complaints Assessor

Do you put off looking for new career opportunities because the thought of a interview is a scary prospect?

Does the thought of a formal interview stop you from being your best self? Do you think there must be more satisfying roles out there where you can really make a difference but are afraid to take that step?

Do you love a challenge? Do you thrive in a fast paced environment where achieving good customer outcomes is your focus? Do you enjoy getting stuck in to investigating where something may have gone wrong and get a great amount of job satisfaction from putting it right ?

Look no further, we are looking for people who think outside the box and who care about doing a great job by going above and beyond customer expectations with every interaction. People who really do put themselves in our customers shoes and do the right thing first time every time.

If you answered Yes to all of the above, we’d love to hear from you!

About the role

You will be supported through a dedicated training plan which will prepare you to:

• Think outside of the box and find a good outcome for our customers and the YBS
• Successfully manage a pipeline of Mortgage and Savings complaints through to resolution within regulated timescales
• Support our customers at first contact with calls direct in to the team
• Support and guide colleagues across YBS to achieve good customer outcomes
• Escalate through the right channels if you spot a process or procedure we could improve on

Please note this role will be based at our head office in Bradford.

About you

To be successful in this role you will have:

• Experience of managing your own workload adept at prioritising and taking ownership of personal quality and efficiency targets
• Knowledge and experience of Mortgages and/or Savings accounts and how they work
• Ability and confidence to challenge and influence group processes and procedures to enable a good customer outcome
• A positive mindset and be open to change in a fast-paced environment
• Desired experience of handling customer complaints through to resolution within the financial sector