Mortgages,Customer Service
Business Development advisor
Job ID: 010001
Location: Bradford, UK, BD5 8LJ
Job type: Permanent - Full Time
Salary: From £25,000 Per Annum (depending on experience) + Bonus & Benefits
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At YBS, we’re here to do what’s right. Not just for our members who use our savings and mortgage products. But for our communities, our society, and our world. And it all begins with our people.
We’ve created the kind of workplace where you can make a difference. It’s somewhere you can put purpose ahead of profit. Where you can balance commerciality with conscience. Where you can focus on growing, developing, learning, and progressing. Where you can be your best.
And where you can do the right thing - for you, your career, and your future.
About this role
As our next Business Development Adviser, you’ll aim to increase mortgage volume and quality through the intermediary market as part of our Accord Sales team.
It’s about engaging with mortgage intermediaries through a range of communication channels, including inbound phone calls and Webchat, to achieve a high volume of quality lending while delivering excellent sales and service propositions.
You’ll spend much of your time helping mortgage intermediaries with complex case enquiries. And you’ll also build and maintain strong working relationships with other business areas to make sure we’re able to offer our customers the very best service.
Please Note: We have a permanent & FTC available
About You
Delivering exceptional customer experiences is at the heart of everything we do. You don’t need prior knowledge of the mortgage intermediary industry to thrive in this roleif you bring sales experience or a proven track record in customer service, we’d love to hear from you.
You will also bring:
- Excellent communication skills.
- Ability to build lasting relationships both within our team and with external partners.
- Excellent time management and the ability to juggle multiple priorities with ease.
- A proactive mindset, ready to embrace growth opportunities and make an impact across different facets of our business.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingDiversity, Equity & Inclusion
You’ll find people from all walks of life here, with different cultures, beliefs, ages, outlooks and more. And we’re proud of our differences. So we’re dedicated to creating a workplace where everyone feels welcome, supported, and empowered to be their whole self at work.
Our five Colleague Networks play an important role in helping that happen – and have a real impact on our everyday working life here. Each is closely linked to our Inclusion and Diversity committee, and sponsored by a member of our Senior Leadership Team.
And we also have other colleague groups, such as ManKind and Family Foundations, where colleagues can connect, and start conversations that can be taken into the Networks.
Meet some of the team
Meet the Recruiter(s)
Rachel Ellis
Resourcing & Inclusion Specialist
Connect with Rachel EllisI recruit for the following business areas: Customer Service and Branch
I joined YBS in 2015 starting my journey in the Branch Network.
During my time in the branch I was able to grow and develop my customer service skills while gaining a whole range of knowledge across the different areas of the Retail Network. In 2023 I joined the Resourcing and Inclusion team recruiting for the Customer Service Divisions. I have a real passion for helping people and really enjoy the journey of finding a candidate their ideal role.
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