Branch Manager

Are you ready for a new challenge?

Well, if you are passionate about leading, developing and inspiring your own team as well as delivering great customer service then this is the role for you.

About the role

As a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Bexleyheath team to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.

To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.

From an operational perspective, you’ll ensure your branches work to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy.

A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Bexleyheath Branch.

"An exciting opportunity to lead a team who work brilliantly together and are passionate about delivering great outcomes for their customers. The Bexleyheath team are committed to growing the business and are extremely passionate about providing new and existing customers with a memorable and exceptional service, whichever channel they choose to do business with us.

Bexleyheath branch is based in the centre of the high street and is one of our busier transactional and account branches in the South.

About you

You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;

• A proven record of delivering great customer service and outcomes
• The ability to lead, develop and motivate colleagues
• Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
• Effective communication and time management

You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.