Risk Product Owner/ Risk Lead - Digital Channels

We are excited to offer a fantastic opportunity for a proactive and strategic Risk Product Owner/ Risk Lead to join our Digital Channels team. This is a key role in shaping and embedding risk management practices across our digital distribution channels, ensuring we deliver safe, compliant, and customer-focused digital experiences.

This hybrid role offers the flexibility to work from home with some onsite presence in our central Leeds office.

About the role

As Risk Lead Digital Channels, you’ll lead a small team to support the delivery of Digital Channels risk related objectives. You will -

• Lead the strategic approach to risk management across digital distribution channels, embedding effective controls within product development and delivery processes, having the customer at the forefront of decision making

• Provide oversight and support to Digital Channels Senior Managers and Director to ensure compliance with internal risk policies and external regulatory requirements, enabling the delivery of great outcomes for our customers

• Design and maintain robust change control frameworks to proactively manage conduct and operational risks throughout the digital delivery lifecycle

• Oversee incident and regulatory breach management, including root cause analysis, implementation of corrective actions, and ongoing effectiveness monitoring

• Own and manage the Risk and Control Self-Assessment (RCSA) process, ensuring risks and controls are accurately identified, assessed, and regularly reviewed

• Build and maintain strong relationships with senior stakeholders to align risk practices with strategic business objectives

• Monitor and report on Key Risk Indicators (KRIs) to assess performance, identify emerging risks, and drive continuous improvement in risk mitigation strategies

About you

With a proven track record in a similar role (such as Risk Manager, Risk Business Partner, Controls Lead, Technology Risk Lead, IT Risk & Controls Manager), what will you bring to the role?

• Proven experience in risk management, ideally within digital product or channel environments in Financial Services

• Strong understanding of regulatory frameworks and compliance requirements relevant to digital services

• Experience leading incident and breach management processes, including root cause analysis and corrective action planning

• Hands-on experience managing Risk and Control Self-Assessments (RCSA) and Key Risk Indicators (KRIs)

• Excellent stakeholder management skills, with the ability to influence and collaborate at senior levels

• Strong analytical and problem-solving skills, with a proactive approach to identifying and mitigating risks