People & HR
People Services Specialist (Secondment until 18 December 2026)
Job ID: 009372
Location: Leeds, UK, LS1 8EQ
Job type: Fixed Term - Full Time
Salary: Up to £25,000 (depending on experience) + Bonus & Benefits
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Join our Organisational Effectiveness team and play a key role in delivering excellent customer service to our colleagues by supporting people change initiatives. You'll be responsible for managing all related administrative tasks, ensuring accurate processing of information and timely delivery of outputs using digital systems all whilst enabling a great colleague experience.
About this role
- Deliver accurate and timely processing of all administration connected to People Change.
- Take ownership and coordinate delivery planning, produce people change packs and related materials to meet timescales.
- Track and co-ordinate colleague data and insight throughout the colleague journey and ensure this is provided to the team in a timely manner.
- Contribute to regular reviews of the colleague experience journey (process and procedures), taking ownership for process improvements which will enable the improvement of the end-to-end colleague experience and back-office processes.
- Ensure that all risks and issues are escalated to the OE Partner/OE Lead as required with necessary recommendations for improvements.
- Liaise with all key stakeholders (both senior business leaders and people division colleagues) throughout the colleague change process to ensure they have what they require to support the colleague experience.
What we’re looking for
- Excellent customer service skills that enable you to build trust and put the colleague at the heart of the experience.
- Exceptional organisational skills, attention to detail and accuracy
- Resilient with the ability to manage high workload and to reprioritise frequently.
- Experience of developing productive working relationships with others
- Experience of working collaboratively within a team environment
What’s in it for you
In return, we’ll reward you with a competitive salary, and an annual bonus scheme. Not to mention a wide range of flexible benefits that you can take advantage of in and out of work. Then, there’s our commitment to you and your career. We’re an exciting business, which means we offer lots of exciting career paths, too.
And finally, you’ll be able to make the most of an incredibly diverse and inclusive culture. And it’s one we’re really proud of. In fact, we’re passionate about making sure everyone is welcome - and we don’t think it will take long for you to feel like you belong here, too.
Our Head Office teams are known as Enabling Functions. They're open, innovative, collaborative and always focused on doing what’s right.
And they’re here to support our colleagues by providing a range of high quality, head office services, including risk, HR, finance and marketing. Whatever team you join, you’ll discover that it’s a welcoming, supportive and inclusive place to be, with all the flexibility you need to make work a rewarding part of your life.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Diversity, Equity & Inclusion
You’ll find people from all walks of life here, with different cultures, beliefs, ages, outlooks and more. And we’re proud of our differences. So we’re dedicated to creating a workplace where everyone feels welcome, supported, and empowered to be their whole self at work.
Our five Colleague Networks play an important role in helping that happen – and have a real impact on our everyday working life here. Each is closely linked to our Inclusion and Diversity committee, and sponsored by a member of our Senior Leadership Team.
And we also have other colleague groups, such as ManKind and Family Foundations, where colleagues can connect, and start conversations that can be taken into the Networks.
Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Hear from some of our people about what working at Yorkshire Building Society is like, and what it means for them…
Our ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingMeet the Recruiter(s)
Sophie Harrison
Resourcing & Inclusion Specialist
Connect with Sophie HarrisonI recruit for the following business areas: People, Risk, Internal Audit & Commercial (excluding digital channels)
I joined YBS in October 2021. Prior to this I spent 5 years working within other financial services, gaining experience in internal recruitment, and ultimately realising this was the career I was passionate about.
I have been fortunate enough throughout my years in recruitment to recruit for lots of different areas but I currently specialise in our head office functions, supporting hiring managers with their resourcing needs and supporting candidates to achieve their full potential throughout our recruitment process.
Olivia Lambert
Resourcing & Inclusion Specialist
Connect with Olivia LambertI recruit for the following business areas: Commercial (excluding digital channels), Internal Audit, People & Risk
I joined the Society in 2017, and throughout that time I have worked in several departments, learning and growing along the way. However, it wasn't until April 2022 that I finally discovered my passion, which is recruitment.
In my current role with the Resourcing & Inclusion team, I’ve had the opportunity to collaborate with many amazing teams across the business. I absolutely love helping hiring managers find their perfect candidates, and it's equally rewarding to assist candidates in landing their dream jobs.
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