Payments Systems and Change Analyst - 12 Month Fixed Term Contract

If you are passionate about payments, change and your own development, this could be the role for you!

We are thrilled to offer an exciting opportunity for a Payments Systems & Change Analyst to join our Payments team. In this role you’ll get the opportunity to be involved across all stages of our change lifecycle, plan & drive change, and work with a wide range of senior stakeholders both within the Payments Function and across the business as we support the delivery of our Strategy.

We are in a period of significant change, and this is an exciting opportunity to play a pivotal role in our payments transformation journey to deliver a great experience for our members and provide Real Help with Real Life.

Our team culture is built on collaboration and inclusivity. We value individuality and strive to create a welcoming environment where everyone can thrive. This is a hybrid role, where you can blend working from home, with office presence at usually 1 2 days per week. As this is a change role, there may be the requirement for some out of hours support when change is being implemented.

About the role

In this role, you’ll be responsible for the successful implementation of change initiatives. This is an exciting and varied opportunity where no change will be the same and can range from process change to broader programmes such as digital.

You'll be the subject matter expert for implementing change initiatives across the departments within Payments. That includes things like creating formal documentation including business readiness plans, ensuring that change is embedded, and impact assessed and requirements gathering among others.

You’ll be responsible for ensuring stakeholders within the function and across the society are fully informed and are supportive of change activities within the Payments Function and collaborate effectively with teams across the business when needed.

• Collaborate effectively with Delivery teams to enable successful implementation within either a Waterfall or Agile environment providing the bridge between the business and technical solutions delivery.
• Contribute to stakeholder engagement, building and maintaining positive working relationships with external/ internal stakeholders to ensure business needs and expectations are met in accordance with agreed service levels, policies & procedures.
• Work on the administration of payments systems and support users of payments systems across the business with ad hoc queries, incident resolution & process improvements.
• Contribute to the effective running of the Payments Change Team, working flexibly, providing ad hoc cover and support to colleagues across the team as required.

About you

We are seeking a candidate with proven experience in managing and driving change initiatives, who is accustomed to handling project work and excels in stakeholder management both internally and externally.

Alongside this you’ll

• To be organised, with proven experience of managing a dynamic workload and prioritizing
• Excellent stakeholder management skills, at all levels
• Experience of identifying and delivering improvement initiatives
• A collaborative approach
• Project experience, either leading or working on.
• A good understanding of different payment channels with a working knowledge of financial services payment schemes and the various banking processes and regulations