Payments Optimisation Manager

Are you passionate about change and making a real difference in developing and improving payments systems and processes? Join us as a Payments Optimisation Manager and become a key voice in shaping the future of payment services across the Society.

Our new Payments Optimisation Manager will have an enterprise view of all Payments systems/products change, ensuring targeted development and change is identified and prioritised appropriately. This is a high impact role where you'll provide guidance in assessing product opportunities and risks by taking advantage of product KPIs (and other business metrics).

This role will be based in our Bradford Office, with flexible working from home capability.

About the role / what you'll be doing:

You’ll take ownership for delivery of Payments change, working with both suppliers and functional teams to optimise throughput, in order that initiatives result in an excellent customer experience, whilst also achieving expected commercial results and regulatory compliance. You will also:

• Translate the Society’s strategic direction and goals into an immediate term and longer-term executable roadmap of the payments systems and products vision.
• Lead and own the provision of centralised prioritisation of all Payments system/product change activity across the Society, providing clarity of the change roadmap to stakeholders.
• Lead a team of Product Owners in providing day to day support for the smaller payments products/systems.
• Support the Payments Function, providing guidance in assessing product opportunities and risks, taking advantage of product KPIs to optimise the multi-£m payments product.
• Utilise data, analytics and metrics to critically impact-assess problems and identify possible solutions quickly.
• Collaborate with change functions to ensure workstream plans are viable, efficient and aligned with the wider YBS change agenda.

About you:

• Senior level experience in delivering change and leading a team to deliver high quality change and process improvements within a medium/large enterprise.
• Senior level experience working in an Agile Scrum team or similar.
• Experience of operating and implementing payment systems.
• Experience capturing requirements and documenting in detail in Jira, or similar, for colleagues to work on.
• Solid understanding of how to take requirements through to live working with design, editorial, development and test colleagues.
• Solid understanding of Payments processes and regulations.