Mortgages,Customer Service
Mortgage Manager
Job ID: 009327
Location: Bradford, UK, BD5 8LJ
Job type: Permanent - Full Time
Salary: Up to £43,000 (Depending on Experience) + Bonus & Benefits
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Are you looking to expand your skills and experience?
Well, if so, an exciting opportunity has arisen to join the Mortgage Advice Team as a Mortgage Manager based in our Bradford Head Office
About the role
As a Mortgage Manager, you will lead a team of Mortgage Advisers who provide bespoke advice to new and existing mortgage customers who choose to deal with us directly.
You will confidently communicate your expectations, group strategies and the overall purpose of the Mortgage Advice Team in a way that makes colleagues feel valued and understand how they can contribute to the success of the YBS group.
In this role, you will provide direction and guidance to enable your team to deliver great customer experiences and suitable customer outcomes. You'll do this through ongoing coaching and development within your team ensuring colleagues are equipped with the necessary skills and feel empowered to deliver a great customer experience every time.
You will maximise operational efficiencies by continually challenging existing processes in order to drive improved customer and colleague experiences. We work with colleagues throughout the wider business and with external partners so the ability to build and maintain strong working relationships will be key to your success.
Please Note: The initial training period will require full time attendance in the office. This role does offer hybrid working once full competent in the role. You will work between 8am - 7pm Monday-Friday
About you
You’ll be a confident communicator, with experience or appetite to lead and motivate your own team. This’ll be coupled with;
- Experience of coaching and mentoring, and knowledge of the Mortgage Training and Competence scheme.
- CeMAP qualification (or equivalent) is essential.
- Excellent people leader skills.
- Great communication and stakeholder management skills.
- Good understanding of all mortgage application types, knowledge of mortgage lending criteria and processes .
- Knowledge of the FCA & PRA certification regime.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)span<>
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingDiversity, Equity & Inclusion
You’ll find people from all walks of life here, with different cultures, beliefs, ages, outlooks and more. And we’re proud of our differences. So we’re dedicated to creating a workplace where everyone feels welcome, supported, and empowered to be their whole self at work.
Our five Colleague Networks play an important role in helping that happen – and have a real impact on our everyday working life here. Each is closely linked to our Inclusion and Diversity committee, and sponsored by a member of our Senior Leadership Team.
And we also have other colleague groups, such as ManKind and Family Foundations, where colleagues can connect, and start conversations that can be taken into the Networks.
Meet some of the team
Meet the Recruiter(s)
Olivia Lambert
Resourcing & Inclusion Specialist
Connect with Olivia LambertI recruit for the following business areas: Commercial (excluding digital channels), Internal Audit, People & Risk
I joined the Society in 2017, and throughout that time I have worked in several departments, learning and growing along the way. However, it wasn't until April 2022 that I finally discovered my passion, which is recruitment.
In my current role with the Resourcing & Inclusion team, I’ve had the opportunity to collaborate with many amazing teams across the business. I absolutely love helping hiring managers find their perfect candidates, and it's equally rewarding to assist candidates in landing their dream jobs.
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