Digital User Researcher

Are you a Digital User Researcher looking for your next opportunity? Do you have experience in digital user research and testing on mobile app, web, chatbot and non-digital communication channels? If this sounds like you, we’d love to hear from you.

At YBS, our established design team plays a key role on shaping our transformation journey. We’re growing our User Centred Design practice with a strong commitment to inclusive design ensuring our digital products and services work for everyone.

You’ll join a supportive team where different perspectives are valued, collaboration is encouraged, and everyone has the opportunity to contribute and grow.

This role is hybrid, with a mix of remote working and occasional time on-site in our central Leeds offices.

This is a 6-month fixed term contract, with possibility of extension.

About the role

As Digital User Researcher, you will -

• Plan, conduct and design share findings from customer testing using appropriate methodologies for YBS group customer communications and digital experiences

• Apply & promote best practices for digital user research and standards

• Deliver clear and concise insight enabling YBS colleagues to make decisions about the efficacy and understandability of their communications

• Collaborate effectively with a wide range of stakeholders to deliver the testing usability and comprehension testing

• Ensure the customer testing approach for YBS customer communications and digital experiences adheres to Consumer Duty principles, supports the needs of vulnerable customers and is FCA compliant

• Help manage the pipeline of testing requests and maintain strong engagement with business stakeholders

• Continuously improve our user research methods and approach to communication testing

• Build and maintain positive relationships with other research and insight teams across YBS

About you

We’re looking for someone who brings experience in user research, along with curiosity, empathy and a collaborative mindset. You’ll have

• Expertise in digital user research and testing on mobile app, web, chatbot and non-digital channels (e.g. letters, marketing assets)

• In depth understanding of a range of digital user research methodologies such as, talk out loud protocol, UX heuristics, desk research, Wizard of Oz testing, surveys, Cloze

• Ability to deliver actionable insight from digital customer testing activities and desk research

• Experience of designing digital user testing for a wide range of scenarios

• Strong communication & analytical skills with the ability to interpret complex information into meaningful outcomes for our customers and the business

• Experience of delivering and designing best practice customer testing approaches

• Understanding effective and inclusive customer communications testing approach at scale and pace