IT,Marketing
Digital User Research Coordinator
Job ID: 009810
Location: Leeds, UK, LS1 8EQ
Job type: Permanent - Full Time
Salary: Circa £40,000 Dependent on Experience + Bonus & Benefits
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Are you a Digital User Research Coordinator looking for your next opportunity? Do you have experience managing and coordinating a wide range of research engagements for a dynamic research team? If this sounds like you, we’d love to hear from you.
At YBS, our established design team plays a key role in shaping our transformation journey. Our User Centred Design practice is committed to inclusive design ensuring our digital products and services work for everyone.
Our Digital User Research Coordinator will be responsible for managing the delivery of Digital User Research, working to improve ways of working, and also contributing to the delivery of research work at times of high demand.
You’ll be joining a supportive, collaborative team where different perspectives are valued, ideas are welcomed, and everyone has the chance to grow.
This role is hybrid, with a mix of remote working and occasional time on-site in our central Leeds office.
About the role
As Digital User Researcher Coordinator you’ll support the successful delivery of digital user research by providing high quality project coordination and stakeholder management. Identifying opportunities to improve research operations, you will
Manage the intake and prioritisation of research requests from teams across our business by acting as the liaison between business stakeholders and the Digital User Research team, managing stakeholder expectations and communication of timelines and progress
Support the Digital User Research team at times of high demand by designing, conducting and sharing findings from your own research studies
Own and maintain the research roadmap, ensuring projects are scoped, scheduled and tracked effectively
Coordinate resource allocation across multiple research projects and monitor progress against timelines, managing the delivery of research projects
Develop and maintain research processes, templates and documentation
Create the right environment for Digital User Researchers to do their best work, by leading ceremonies that support collaboration and team efficiency
About you
We're looking for someone who brings experience in managing research operations, along with a focus on continuous improvement and a collaborative mindset. You’ll have -
Experience coordinating research and managing operations within user research teams
A deep understanding of user research best practice and ways of working
Knowledge of a range of digital user research methodologies - such as talk out loud testing, desk research, Wizard of Oz testing and surveys
Exceptional stakeholder management and communication skills
Ability to juggle competing priorities and make smart decisions based on business needs
An understanding of using automation and AI to optimise team operations
Our Head Office teams are known as Enabling Functions. They're open, innovative, collaborative and always focused on doing what’s right.
And they’re here to support our colleagues by providing a range of high quality, head office services, including risk, HR, finance and marketing. Whatever team you join, you’ll discover that it’s a welcoming, supportive and inclusive place to be, with all the flexibility you need to make work a rewarding part of your life.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Diversity, Equity & Inclusion
You’ll find people from all walks of life here, with different cultures, beliefs, ages, outlooks and more. And we’re proud of our differences. So we’re dedicated to creating a workplace where everyone feels welcome, supported, and empowered to be their whole self at work.
Our five Colleague Networks play an important role in helping that happen – and have a real impact on our everyday working life here. Each is closely linked to our Inclusion and Diversity committee, and sponsored by a member of our Senior Leadership Team.
And we also have other colleague groups, such as ManKind and Family Foundations, where colleagues can connect, and start conversations that can be taken into the Networks.
Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Hear from some of our people about what working at Yorkshire Building Society is like, and what it means for them…
Our ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingMeet the Recruiter(s)
Olivia Lambert
Resourcing & Inclusion Specialist
Connect with Olivia LambertI recruit for the following business areas: Commercial (excluding digital channels), Internal Audit, People & Risk
I joined the Society in 2017, and throughout that time I have worked in several departments, learning and growing along the way. However, it wasn't until April 2022 that I finally discovered my passion, which is recruitment.
In my current role with the Resourcing & Inclusion team, I’ve had the opportunity to collaborate with many amazing teams across the business. I absolutely love helping hiring managers find their perfect candidates, and it's equally rewarding to assist candidates in landing their dream jobs.
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