Customer Service Advisor

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Alloa Branch.

“We are looking for our next team member who can showcase their enthusiasm as we continue to grow our branch presence within Alloa and the wider community. We have a strong team with over 25 years of experience who are dedicated to delivering best possible customer experience and outcomes, which has helped Alloa branch continue to be an integral part of the community for many years.

As a customer service advisor you will welcome customers, assist with digital inquiries, facilitate account openings or changes, conduct Money Minds educational sessions, and provide crucial support through our esteemed Citizens Advice Partnership

YBS Alloa branch is located in a prime position on the towns’ high street and offers good commuter facilities with both the bus and train stations close to the branch as well as offering free car parking.”

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Being great with people, and being able to talk to our members.
• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Having the ambition to become a leading expert on our products and services.