Customer Service,Mortgages
Business Development advisor
Job ID: 009630
Location: Bradford, UK, BD5 8LJ
Job type: Permanent - Full Time
Salary: Up to £25,000 (depending on experience) + Bonus & Benefits
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At YBS, we’re here to do what’s right. Not just for our members who use our savings and mortgage products. But for our communities, our society, and our world. And it all begins with our people.
We’ve created the kind of workplace where you can make a difference. It’s somewhere you can put purpose ahead of profit. Where you can balance commerciality with conscience. Where you can focus on growing, developing, learning, and progressing. Where you can be your best.
And where you can do the right thing - for you, your career, and your future.
About this role
As our next Business Development Adviser, you’ll aim to increase mortgage volume and quality through the intermediary market as part of our Accord Sales team.
It’s about engaging with mortgage intermediaries through a range of communication channels, including inbound phone calls and Webchat, to achieve a high volume of quality lending while delivering excellent sales and service propositions.
You’ll spend much of your time helping mortgage intermediaries with complex case enquiries. And you’ll also build and maintain strong working relationships with other business areas to make sure we’re able to offer our customers the very best service.
Please Note: We have a permanent & FTC available
About You
Delivering exceptional customer experiences is at the heart of everything we do. You don’t need prior knowledge of the mortgage intermediary industry to thrive in this roleif you bring sales experience or a proven track record in customer service, we’d love to hear from you.
You will also bring:
- Excellent communication skills.
- Ability to build lasting relationships both within our team and with external partners.
- Excellent time management and the ability to juggle multiple priorities with ease.
- A proactive mindset, ready to embrace growth opportunities and make an impact across different facets of our business.
Our commercial success
Here at Yorkshire Building Society, we’re blending a commitment to doing the right thing with genuine commercial success. We’re owned by our 3 million members, and we manage their £40 billion assets wisely. Whether it's through our savings, mortgage or commercial lending products, our Commercial Team creates and delivers the products our members need to help real life happen. And drive our commercial success.
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Diversity, Equity & Inclusion And we also have our Colleague Support groups, such as ManKind and Family Foundations, where colleagues can connect, and talk about issues that matter.
You’ll find people from all walks of life here, with different cultures, beliefs, ages, outlooks and more. And we’re proud of our differences. So we’re dedicated to creating a workplace where everyone feels welcome, supported, and empowered to be their whole self at work.
Our five Colleague Networks play an important role in helping that happen – and have a real impact on our everyday working life here. Each is closely linked to our Diversity, Equity and Inclusion committee, and sponsored by a member of our Senior Leadership Team.
And we also have our Colleague Support groups, such as ManKind and Family Foundations, where colleagues can connect, and talk about issues that matter.
Our ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingHear from our people
Meet the Recruiter(s)
Olivia Lambert
Resourcing & Inclusion Specialist
Connect with Olivia LambertI recruit for the following business areas: Commercial (excluding digital channels), Internal Audit, People & Risk
I joined the Society in 2017, and throughout that time I have worked in several departments, learning and growing along the way. However, it wasn't until April 2022 that I finally discovered my passion, which is recruitment.
In my current role with the Resourcing & Inclusion team, I’ve had the opportunity to collaborate with many amazing teams across the business. I absolutely love helping hiring managers find their perfect candidates, and it's equally rewarding to assist candidates in landing their dream jobs.
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