Branch Manager

About the Role

As a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Scarborough Branch to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.

To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.

From an operational perspective, you’ll ensure your branch works to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy.

A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the area manager had to say about Scarborough Branch.

"Come and join a truly exciting team in Scarborough where we are looking for our next leader who can showcase enthusiasm, drive, resilience and exceptional leadership skills as we continue to grow our branch presence within Scarborough and the wider community we serve.

You will be at the helm of a really strong team with a wealth of combined experience who are dedicated to delivering outstanding customer experiences and outcomes, which has helped the branch to continue to be an integral part of the community for many years.

As a Branch Manager we are looking for someone who has a great track record for commercial growth, development of colleagues, someone who is digitally ambitious whilst driving our team’s community ambitions by engaging with the local community. You will work collaboratively across our wider business and leadership team, having ample opportunity for your own development by supporting our wider strategic ambitions and making them your own.

No working day in branch is ever the same and with your leadership, the team will be welcoming our customers as they walk in the door, supporting them with their digital queries, opening or changing accounts in whichever channel they prefer, preparing and delivering our business outreach educational sessions that help educate adults and children - We are passionate about purposeful working and our leaders are key to making this happen.

The YBS Scarborough branch is a fabulous modern branch and is conveniently positioned in the heart of Scarborough, in close proximity to all other financial institutions, key shopping facilities and has good train and bus links.”

About you

You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;

• A proven record of delivering great customer service and outcomes
• The ability to lead, develop and motivate colleagues
• Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
• Effective communication and time management

You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.