Branch Manager

If you’re passionate about leading, developing, and inspiring a diverse team while delivering outstanding customer service this could be the role for you.

About the Role

As a Branch Manager, you’ll be at the heart of our retail network and play a key role in delivering YBS’ purpose. You’ll lead the Cardiff Branch, ensuring every customer receives excellent service and every colleague feels valued, motivated, and supported.

You’ll provide inclusive leadership to a team of Customer Consultants coaching, mentoring, and helping them grow so they can have meaningful conversations with customers from all walks of life.

Operationally, you’ll make sure your branch meets high standards in quality, risk, health, safety, and security. You’ll optimise resources to meet customer demand, use your team’s time effectively, and contribute to delivering our retail strategy.

A vital part of the role is enabling your branch to connect with and reflect the diverse community it serves.

At YBS, no two branches are the same each has its own character and qualities that make working there unique. Here is what the area manager had to say about Cardiff Branch.

Come and join a truly exciting team in Cardiff where we are looking for our next leader who can showcase enthusiasm, drive, resilience and exceptional leadership skills as we continue to grow our branch presence within Cardiff and the wider community we serve.

You will be at the helm of a really strong team with a wealth of combined experience who are dedicated to delivering outstanding customer experiences and outcomes, which has helped the branch to continue to be an integral part of the community for many years.

As a Branch Manager we are looking for someone who has a great track record for commercial growth, development of colleagues, someone who is digitally ambitious whilst driving our team’s community ambitions by engaging with the local community. You will work collaboratively across our wider business and leadership team, having ample opportunity for your own development by supporting our wider strategic ambitions and making them your own.

No working day in branch is ever the same and with your leadership, the team will be welcoming our customers as they walk in the door, supporting them with their digital queries, opening or changing accounts in whichever channel they prefer, preparing and delivering our business outreach educational sessions that help educate adults and children - We are passionate about purposeful working and our leaders are key to making this happen.

The YBS Cardiff branch is conveniently positioned on The Hayes in the heart of Cardiff, in close proximity to all other financial institutions, key shopping facilities and has good train and bus links.”

About You

You’ll be an accomplished leader with experience in management or team leadership in a customer-facing environment. You’ll bring:

• A proven record of delivering excellent customer service and outcomes
• The ability to inspire, develop, and motivate colleagues from different backgrounds
• Strong stakeholder management skills, working with your Area Manager and Head Office teams
• Effective communication and time management skills

You don’t need to be a financial services expert. What matters most is your ability to lead inclusively and deliver great experiences for colleagues and customers.