Payments Manager - Secondment Until 30/06/2027

We have an exciting secondment opportunity available for an experienced People Leader to join our Payments function as the Payments Manager in the Control team. You’ll be taking ownership of a critical Payments Operations function, leading a capable team and ensuring customer and Society funds are protected through accurate processing, resilient operations and effective controls. You’ll have the opportunity to influence how we work, develop your leadership and payments expertise, and embed improvements that deliver better outcomes for our customers and colleagues.

About this role:

As the Payments Manager, you’ll be accountable for the operational performance, control environment and people leadership of our Control function.

• Lead the accurate and timely delivery of payment processing, investigations, reconciliations and exception management, meeting service and regulatory requirements. This will include, but not limited to, providing the assurance on the validity of payments in and out of the Society and the endtoend management of cheque processing and reconciliation.
• Own the first-line control and assurance framework, ensuring risks, incidents and control weaknesses are identified, escalated and addressed through sustainable improvements.
• Lead and develop Payments Officer and Administrators, building capability and resilience while supporting the successful transition of payment-related change into business as usual

The team work on a hybrid basis. There is a minimum requirement to be in the office 2 days per week and so you can blend working from home with an office presence.

What we’re looking for:

You’ll be a proven operational leader with a track record of leading teams, delivering results and creating a strong control environment in a fast-paced operational setting.

• An experienced people leader who can inspire, develop and hold teams accountable while creating a culture of ownership, resilience and continuous improvement.
• Strong operational leadership experience, with the ability to balance customer outcomes, risk management, service delivery and change priorities in a complex environment.
• A confident and credible stakeholder manager, able to influence at all levels, drive improvements and make sound decisions in a dynamic operational setting.