Compliance
T&C Specialist
Job ID: 010424
Location: Bradford, UK, BD5 8LJ
Job type: Permanent - Full Time
Salary: From £31,500 Per Annum Depending On Experience + Bonus & Benefits
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Level5-Lead Associate
Working closely with the MPS Operation as well as business partnering with other functions and divisions, in particular Operational Manager and Team Leaders, Quality Assurance, Learning Design and Delivery, Credit Risk, MI & Data teams, Risk & Compliance, to support the onboarding of new colleagues and ongoing development of colleagues in Mortgage Payment Support. Provide oversight of colleague performance and progress, identifying key themes, trends and root cause from training/competency and customer outcomes. Managing absence and performance for colleagues in Academy.
What You’ll be doing
- Be responsible for assessing competence in line with the Training & Competency scheme providing coaching to colleagues, focused on unlocking potential and identifying risk indicators.
- Support the operational performance of colleagues in Academy to maximise engagement and outcomes for customers.
- Be responsible for the application of the Training & Competency Scheme across colleagues in Academy and the wider department.
- Collaborate closely with Mortgage Payment Support Team Leaders to identify key trends and themes in the output of Training & Competency and customer outcome testing, proposing actions and creating plans to address areas of risk.
- Be effective at the organisation and prioritising of workloads to ensure key deliverables are met.
- Have full understanding of the Policy & Standards, enabling effective decision making, utilising experience and knowledge to assess Training & Competency and customer outcome.
- Support the Onboarding and Development Manager with strategic objectives, acting as deputy in their absence.
- Provide performance MI, working alongside key stakeholders to collate and produce monthly reporting where required.
- Identify trends/themes and create and cascade training/refreshers/masterclasses to improve customer outcomes.
- Manage performance and absence in line with Society policies.
What You’ll Bring
- Significant experience in developing colleagues to deliver good customer outcomes
- Is self-motivated, driven and inspires a culture of continuous improvement
- Evidence of professional learning and development to build and maintain skills and expertise
- Subject matter expert in collections and recoveries
- SQA experience ideal but not essential
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Our ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingOur Colleague Networks & Groups
Our Vision is to be a leading organisation that embraces diversity, champions equity, and creates an inclusive environment where all individuals regardless of their background or identity feel valued, empowered and supported.
Our Colleague Networks and Groups are designed to amplify the voices of diverse groups and provide a structured route to effect real change. They provide a safe space and use colleague feedback to support the progression of our DEI Strategy. Our eight networks and groups are:
Hear from our people
Our commitments to Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
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