Data & MI
Redeployment Role Automation and Process Performance Lead
Job ID: 010223
Location: Bradford, UK, BD5 8LJ
Job type: Permanent - Full Time
Salary: Up To £45,000 Per Annum Depending On Experience
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Level 5 - Lead Associate
We’re looking for an experienced and forward-thinking Automation and Process Performance Lead to join our Customer Relations team.
This is a key role focused on improving how we use data, technology and AI to deliver better outcomes for our customers and colleagues.
About The Role
You’ll lead the management and optimisation of AI agents, ensuring they deliver measurable improvements in both efficiency and customer experience. You’ll also act as the link between Customer Relations and Data & AI, using insight, technology and process improvements to continuously strengthen how we operate.
Alongside this, you’ll play a central role in communication, reporting and project delivery, ensuring clarity, consistency and compliance across the department.
- Manage and optimise AI agent performance, driving adoption and measurable efficiency gains
- Design and maintain dashboards and reporting to provide clear, actionable insight
- Create and improve process maps and documentation to support consistent, compliant delivery
- Lead departmental communications, ensuring updates and guidance are clear and accessible
- Support projects and change initiatives, acting as a key liaison across teams
- Deliver training and ongoing support to colleagues on AI tools and new systems
- Ensure all activity aligns with regulatory and compliance requirements, including Consumer Duty and complaints standards
About you
You’ll bring strong analytical capability and a passion for using insight and technology to improve outcomes. You’re comfortable working across teams, simplifying complexity and driving practical improvements.
You’ll bring
- Strong data and analytical skills, with experience building dashboards and using insight to drive decisions
- Experience working with AI tools or automation in an operational environment
- Ability to simplify complex processes and communicate clearly to a range of audiences
- Strong stakeholder management skills, with the ability to work across multiple teams
- Experience supporting change, transformation or continuous improvement activity
- Good understanding of financial services operations, risk and regulatory expectations
About Our Benefits
Everyone’s different. That’s why we offer a wide range of benefits and rewards that we think you’ll love – whatever’s important to you, and whatever stage of life you’re at. Such as…
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Our pension scheme (where you can get up to 11% from us)
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On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
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Access to brilliant health benefits
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Life assurance at 6 times your salary
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25 days’ holiday (and the option to buy more)
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Cycle to work or an interest-free loan for an annual ticket
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Wellbeing resources and tools
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Retail and Leisure discounts
Learning & Development
Everyone can build a career path they love here. And that’s because we offer a wide range of programmes, opportunities and more to help you learn, grow, and develop – and reach your full potential.
These include...
- Personal Growth Toolkits - a range of materials that help you discover your strengths, identify your goals, and your next steps.
- Secondment and Stretch opportunities – helping you gain experience in different areas of our business and new ways of working.
- Learning Champion Network – opportunities to work outside of your immediate area and build new skills.
- Apprenticeships and Professional Qualifications – a range of brilliant apprenticeships and programmes available to everyone.
- REACH Diverse Leadership Programme – helping our Black, Asian and Ethnically Diverse leaders progress into senior leadership roles.
Our ways of working and flexibility
We know there’s no single right way of working that fits everyone. That’s why we’re not trying to find one. Instead, we’re doing everything we can to make sure that when we’re working flexibly, together and apart, we’re working at our best. We help our colleagues get the most out of work, and take care of themselves, wherever they’re working.
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Find out more about our Ways of WorkingOur Colleague Networks & Groups
Our Vision is to be a leading organisation that embraces diversity, champions equity, and creates an inclusive environment where all individuals regardless of their background or identity feel valued, empowered and supported.
Our Colleague Networks and Groups are designed to amplify the voices of diverse groups and provide a structured route to effect real change. They provide a safe space and use colleague feedback to support the progression of our DEI Strategy. Our eight networks and groups are:
Our commitments to Community and Charity
Ever since we started back in 1864, we’ve had a clear purpose – to do some good in our communities through helping people keep their savings safe. And helping everyone have a place to call home. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
Read more about our commitment to charity and our communitiesSimilar Roles
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